Job details
Job type full-time
Full job description
The program manager will manage a portfolio of engagements and/or multi-phased projects, often for a single enterprise/customer, achieving higher satisfaction and account retentionThe person in this role can take a highly complex enterprise level program with multiple phases, interrelated work stream, and different stakeholders and manage it holisticallyThe program manager is the single point of contact for the entire program of work and may have other project manager(s) reporting to him/her.
***this job requisition is not eligible for employment-based immigration sponsored by vmware
Responsibilities:
Plan, coordinate, track and manage program portfolio to successful completion
Determine project classification and governance structure
Aggregate program level project plans including charter, scope, work
Breakdown structures, estimates, resource plans, budget, schedule, open
Issues, and risk assessment, management and mitigation plans
Orchestrate program delivery to ensure projects/work streams are delivered and executed in alignment with the overall program plan, customer outcomes, and customer satisfaction
Direct and monitor work efforts on a daily basis, identify resource needs, perform quality review; and escalate functional, quality, timeline issues appropriately
Follow vmware’s project management methodology and ensure that projects
Adhere to the defined methodology and stage gate process
Coordinate, track and manage projects using waterfall and agile methodologies
Manage program risks and take corrective action
Communicate program status –schedule, budget, progress to date, risks etc-to
Relevant sponsors and stakeholders
Manage day to day interactions with executive clients
Monitor and manage operational and customer satisfaction metrics / surveys
(with account / cs team)
Handle project escalations and decisions per governance structure
Manage project portfolio using tailored governance dashboard
Engage with sales and account teams to identify/drive account growth opportunities
Develop and maintain relationships with top decision makers at key clients
Participate and lead aspects of the proposal development process
Highlight areas of improvement and recommend changes in methods, processes and tools
Follow up on customer satisfaction surveys (with account / cs team)
Coach team members as needed to optimize efficiency of the project team
Maintain inclusive team-oriented work environment and play an active role in counseling and mentoring junior practitioners
Requirements:
Minimum 10 years of project and program management experience in a professional services organization preferably with a technology or “big 5” consulting organization
Proven experience taking proactive lead, ownership, and accountability of desired program outcome success, risks, dependencies, and issues
Strong command of cloud infrastructure, technical & business mobility and virtualization software knowledge
Executive-level communication & relationship management
Excellent communications and interpersonal skills
Travel – 50% or more may be required
Certification and education:
B.s./b.a./m.sDegree or equivalent technical training
Pmi or prince2 certification
Category : business strategy and operations
Subcategory: project management
Experience: business leadership
Full time/ part time: full time
Posted date: 2021-06-07
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