Job details
Job type full-time
Full job description
**location: the ideal candidate will be in the united states working from a home-based office with ability to travel up to 50% globally after covid travel restrictions are lifted (flexible to consider emea-based candidates)**
Staff architect, customer experience (automation)
The customer experience staff architect for automation focuses on the components of the service offering and the delivery/implementation assets for offerings covering multiple service lines (consulting, support, success, education and tam)You’ll join a team of architects, engineers and content designers that support app modernization, virtual cloud network, multi-cloud, digital workspace, transformation consulting and intrinsic security.
This role will be responsible for the definition, development, rollout, and enablement of service offers for vmware automation technologiesYou will work closely with various business units, customer success, engineering, education, support, marketing, professional services, sales, alliances, and partner engineering organizations in designing, validating, and building sales, technical, and service delivery collateralsYou will also work with vmware and partner sales teams to provide go-to-market enablement and sales support for joint solution and service selling activities.
Responsibilities
As the hands-on technical subject matter expert, the staff architect will be responsible for:
Solutions and services engineering activities like proof-of-concepts, pilots, use case development, solution validation, workshops, and enablement
Developing and releasing sales, technical, and service delivery collaterals including deployment guides, best practices, sizing whitepapers and solution reference architectures
Collaborating with product teams worldwide, business units, engineering, marketing, professional services, sales, alliances, and partner engineering organizations to develop, validate, and release sales, technical, and service delivery collateral
Maintaining deep technical and business knowledge of vmware solution areas and develop new technology integrations and solution capabilities
Providing expert technical architectural support and guidance for solution opportunities that involve virtualization, cloud infrastructure, management and security, including integration with certain select 3rd party products
Maintaining technical credibility within the industry and the field through demonstration of thought leadershipThis includes participating in delivering technical enablement web conferences and training sessions at vmware and other industry conferences and events
Role scope
Vmware vrealize products such as vrealize automation and vrealize suite lifecycle manager
All geographies
Measures of success
Services are defined, created and available in a timely manner
Services are well-understood by vmware delivery teams and teams are appropriately enabled in their use
Standardized services are used as the basis for at least 50% of all consulting activity
Feedback from stakeholders is consistently excellent
Awareness, enablement, usage and feedback is uniform across all geographies and regions
There is consistently excellent and frictionless alignment with other pse and ps-erd functions
Skills, attributes, & experience
Minimum 8 years` experience in professional services /alliances/solution engineering/consulting/technical sales
Must have expertise in architecting and deploying vrealize automation solutions, virtualization solutions, and rolling out new technology and solution initiatives.
Minimum 8 years of infrastructure architecture experience with significant depth around designing, implementing, and managing critical cross-functional integration projects in enterprise datacenters.
Ability to travel up to 50% globally.
Ideal experience will include vram vro, cloud, saltstack, secops, and codestream
Experience in architecting and designing data center cloud automation solutions
Experience in hyperscalers such as vmware vmc, avs and others a plus
Prior experience in addressing business and technical stakeholder requirements and translating these to appropriate solution architectures a must.
Prior experience in developing sales, technical or service delivery collateral a must.
Prior experience working with cloud solutions a must.
Working-level knowledge of vmware’s sddc product stack is strongly preferred.
Managing relations with both internal and external business and technical teams.
Experience with product, solutions or service development process.
Excellent communications and interpersonal skills
Self-starter, detail oriented with good organizational and documentation skills.
Experience with vmware hcx desirable
Experience in operations management are considered a plus as well
Certifications and education
Ideally holds vmware vcap/vcix certifications
Vmware
Our people transform the impossible into the essentialWe challenge the status quo by inventing better ways of doing thingsOur culture is one of possibilitiesWhere everyone is empowered to achieve success on their own termsAnd together, we are crafting the future of business in a digital world.
At vmware, we have epic2 values - execution, passion, integrity, customers, and community are what define usLearn more about our values on our careers website: http://www.vmware.com/company/careers/life-at-vmware.htmlWe want to hire epic people who enhance our diverse culture – people who will push us, amaze us and drive us forwardIn return, we offer the freedom to define and lead your futureVmware diversity: http://www.vmware.com/company/careers/people-at-vmware.html
This job requisition is not eligible for employment-based immigration sponsored by vmware
Category : client support
Subcategory: customer support
Experience: business leadership
Full time/ part time: full time
Posted date: 2021-08-25
Vmware company overview: at vmware, we believe that software has the power to unlock new opportunities for people and our planetWe look beyond the barriers of compromise to engineer new ways to make technologies work together seamlesslyOur cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globeAt the core of what we do are our people who deeply value execution, passion, integrity, customers, and communityShape what’s possible today at http://careers.vmware.com.
Equal employment opportunity statement: vmware is an equal opportunity employer and prohibits discrimination and harassment of any kind: vmware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at vmware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateVmware will not tolerate discrimination or harassment based on any of these characteristicsVmware encourages applicants of all agesVmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
