Job details
Job type full-time
Full job description
Job role and responsibilities:
Vmware carbon black is seeking a talented, customer success and service-oriented individual to join the security business unit product value engineering (sbu-pve) team as a technical services consultantThe sbu-pve works in support of the customer success teams to enhance customer satisfaction through custom value-added technical servicesOur engagements are designed and offered to ensure that existing customers have successful implementations and recognize value in their investmentsOur engagement objectives are to positively impact customer retention and renewals.
The technical services consultant will provide vmware carbon black customers with technical and best practice guidance, hands-on configuration, implementation support, product training, engagement updates and outcome documentationAdditional duties include providing knowledge transfer sessions to customer success teams.
Required skills:
Work independently as a technical services consultant to engage with customers post-sale, to ensure customers realize full value of vmware carbon black software.
Collect and document technical requirements from customers, generate ideas and options, evaluate options, establish clear objectives, and implement the vmware carbon black software to work within the capabilities of the application for those requirements.
Review the configuration decisions that are available to customers, provide expertise and guidance on best practices.
Provide in-depth remote technical guidance to vmware carbon black customers to ensure customer satisfaction.
Provide frequent engagement documentation to include completed objectives, future planning, changes, and completed project writeups.
Responsible for best practices material development and maintenance in concert with carbon black product releases.
Work collaboratively in a cross functional team including customer success managers, customer success architects, r&d, product management, partner operations, professional services, sales, and support.
Stay current with vmware carbon black product announcements, releases, and processes.
Demonstrate excellent oral and written business communication skills.
Able to interact in a professional manner with a wide variety of customer roles, from first level technicians to executive management.
Preferred skills:
2+ years of experience in enterprise application security solutions
5+ years of field consulting experience, preferably implementing security software products
Proven ability to work remotely and independently to deliver customer solutions and stay current with cb product announcements, releases, and processes
Knowledge of enterprise it infrastructures and configuration
Security industry experience and/or comptia security+ certification (or similar)
Experience with multiple operating systems (windows, linux, mac)
Experience with scripting languages (python & powershell preferred), interacting with api’s, and creating automation
Experience in related technologies such as patch management, configuration management, siem, auditing/compliance, forensics, or incident response
Understanding of information security and acceptable use policies, certificate management, firewalls, proxies, active directory, gpos, policy and process management, and more
Category : services and consulting
Subcategory: consultant
Experience: manager and professional
Full time/ part time: full time
Posted date: 2021-09-30
Vmware company overview: at vmware, we believe that software has the power to unlock new opportunities for people and our planetWe look beyond the barriers of compromise to engineer new ways to make technologies work together seamlesslyOur cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globeAt the core of what we do are our people who deeply value execution, passion, integrity, customers, and communityShape what’s possible today at http://careers.vmware.com.
Equal employment opportunity statement: vmware is an equal opportunity employer and prohibits discrimination and harassment of any kind: vmware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at vmware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateVmware will not tolerate discrimination or harassment based on any of these characteristicsVmware encourages applicants of all agesVmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
