Job details
Job type full-time
Full job description
Gss overview
The vmware global support services team supports over 250,000 companies running vmware servers in over 100 different countriesOur team provides time-zone optimized coverage throughout five support centers globallyOur team supports the entire suite of vmware products for global customers and partners and participates in developing new products and new versions of current productsWe also participate in product delivery strategy, product documentation, discussion forums with customers, and authoritative documents publishingA dedication to perfection and customer advocacy pervades the gss team, and the work environment fosters intellectual stimulation through exchanges with internal and external customersAs a member of our team, you will join the “best of the best” supporting mission-critical applications in a virtual infrastructure.
What`s in it for you?
Vmware brings together an extraordinary group of peopleThis includes an elite development organization with unparalleled expertise in the system software spaceThe entire vmware team has crafted a rare business environment - one of energy, creativity, and collaborationThe atmosphere is fun, casual, and inviting, in keeping with vmware`s roots as a successful entrepreneurial start up.
What will your day look like?
As a valuable contributor, you will be responsible for responding to customer inquiries, primarily by telephone and e-mailThrough the course of your day, you will resolve customer technical issues with the product through diligent research, reproduction, and troubleshootingThere are many opportunities for you to directly interact with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problemsYou will document all technical interactions, develop and review content for knowledgebase.
Our team does have the need to work flexible schedules, which may include evenings, weekends or holidays.
What does our team require?
Understanding of storage hardware architecture (partitioning / raid) and experience with storage troubleshooting
Strong knowledge of and experience in supporting linux/unix environment.
Linux storage preferred – linux admin experience acceptable
Experience with bash scripting and automation
Experience scripting/coding in python
Familiarity with reading/interpreting python code
Experience trouble-shooting / administrating san environments (fiber channel or iscsi).
A solid grasp of the operation and functionality of nas protocols (cifs, smb, nfs)
Experience configuring san storage arrays
Experience with microsoft cluster services (mscs)
Working knowledge of backup software (emc networker, veritas, netbackup, tivoli storage manager, backup exec)
Experience with investigating and identifying hardware related issues
Experience troubleshooting 3rd party application integration
Experience performance troubleshooting
Minimum of 3+ years of combined experience supporting software and hardware
Basic understanding of tcp/ip networking stack
Experience in an enterprise lan/wan environment
Experience with windows and linux networking
Experience working within an enterprise it support environment
Excellent interpersonal skills
Case/customer management skills
Shift will be end of day shift operating from 10am-7pm mt, year round.
Weekend coverage will be required
B.sIn computer science, electrical engineering, math, or equivalent work experience
Fluency in english / written and oral
Highly preferred skills
Experience with esxi server, vcenter server and/or other vmware products
Experience with cisco or network hardware manufactured products
Experience with server hardware (dell, hp, ibm, etc)
Experience with switch and routing protocols (ccna or better certification preferred)
Knowledge of remote storage mirroring (emc mirrorview or srdf)
Experience with data recovery
Experience with scripting and programming (c, c++, perl, python, bash)
Experience with advanced configuration of windows and linux networking
Familiarity with object-based storage
This job requisition is not eligible for employment-based immigration sponsored by vmware.
This job is fully remote and can be done anywhere in colorado.
For positions located in colorado: this position is a non-exempt role starting at $28.36 minimum (hourly rate) and is based on 2080 hours worked (standard for a calendar year) for this positionAdditional benefits for this position can be found at https://benefits.vmware.com/ *note: disclosure of colorado pay and benefits required per sb19-968.
Vmware is an equal opportunity employer and prohibits discrimination and harassment of any kind: vmware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at vmware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateVmware will not tolerate discrimination or harassment based on any of these characteristicsVmware encourages applicants of all agesVmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
Category : client support
Subcategory: technical support
Experience: manager and professional
Full time/ part time: full time
Posted date: 2021-09-12
Vmware company overview: at vmware, we believe that software has the power to unlock new opportunities for people and our planetWe look beyond the barriers of compromise to engineer new ways to make technologies work together seamlesslyOur cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globeAt the core of what we do are our people who deeply value execution, passion, integrity, customers, and communityShape what’s possible today at http://careers.vmware.com.
Equal employment opportunity statement: vmware is an equal opportunity employer and prohibits discrimination and harassment of any kind: vmware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at vmware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateVmware will not tolerate discrimination or harassment based on any of these characteristicsVmware encourages applicants of all agesVmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
