Manager, field sales operations, vsp ventures
Date: oct 1, 2021 req id: 46526 remote position: yes country: us line of business: shared services division: vsp ventures vsp global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countriesNo matter the role, we’re all focused on a singular mission: to help people seeLearn more by visiting https://vspglobal.com/cms/careers/ general summary lead the team in planning, developing, prioritizing and monitoring strategic client initiatives, as well as day to day business operationsIn partnership with the director, support divisional plans and strategic initiatives tied to growth and retention of vsp’s clientsEssential functions maintain in-depth working knowledge of existing and new products/services/processes/procedures and other information to ensure accurate and current information is provided to staff; educate and train staff to support sales plans; coordinate and implement all training programs that meet vsp global’s service requirements, goals & strategies
Identify operational and strategic risks to client development and retention; develop and execute plans and strategies to mitigate identified risks
Implement strategies and plans for the team to build, strengthen and leverage client relationships with a focus on growth, retention, and operational excellence
Work closely with cross divisional teams to vet new and existing client requirements/opportunities for successful implementation, long term profitability and to ensure service levels and expectations are met with appropriate and effective solutions
Adopt sales automation system for all prospecting and client relationship activities; monitor and maintain integrity of data in applicable vsp systems
Assure effective communications are maintained within the team, with regional offices and externally
Develop the unit budget and monitor expenses to maintain alignment with company policies and goals
Conduct the hiring and interviewing process for open positions within the unit, ensuring that the most qualified candidates are selected
Monitor performance of direct reports; create individual development plans and provide objective guidance and coaching to support skill and core competency development job specifications typically has the following skills or abilities:
Bachelor’s degree in related field or equivalent experience
Minimum of 5 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Proficient in strategic and tactical approaches to support business needs; to plan and accomplish goals and to successfully manage risks and escalations
Extensive experience and evidenced ability to navigate complex situations through organizational landscape with multiple stakeholders and senior management, while maintaining balanced consideration of all business needs
Proven financial management in development and administration of budgets across multiple areas
Demonstrated ability to be a decision-maker showing balanced consideration of business issues
Advanced communication, analytical and problem solving competencies
Exceptional organizational and customer service skills
Established presentation and negotiation abilities
Demonstrated project management experience
Demonstrated facilitation skills preferred skills preferably based in northern california or the bay areaWorking conditions / physical demands the working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etcThe above information in this description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this jobVsp global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran statusWe maintain a drug-free workplace and perform pre-employment substance abuse testing.
Nearest major market: san jose
Nearest secondary market: palo alto
Job segment: operations manager, ophthalmic, field sales, sales operations, sales management, operations, healthcare, sales
