Provider relationship manager
Date: sep 29, 2021 req id: 46517 remote position: yes country: us line of business: practice solutions division: provider solutions vsp global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countriesNo matter the role, we’re all focused on a singular mission: to help people seeLearn more by visiting https://vspglobal.com/cms/careers/ general summary develop, maintain, and cultivate productive relationships with providers, retail chains, strategic partners, and their staffEnsure providers’ understanding of how vsp global can maximize the growth of their practiceEducate providers on vsp global and its initiatives, leveraging team knowledge and resourcesManage assigned region, working with others to ensure support of the departmentEssential functions establish relationships and become an expert on vsp plans, programs, and productsBuild relationships that result in positive adoption, the achievement of vsp vision care program targets, and support of vsp global strategic initiatives.
Exercise critical thinking and analytical skills in the initial entry and maintenance of provider data ensuring the integrity of all shared provider information.
Use independent judgment to resolve complex issues and escalations, coordinating with internal and external business partners when needed.
Responsible for provider data ensuring all business partners have access to high-quality and accurate information.
Negotiate and manage special provider arrangements based on geographic patient access considerations, business needs, and client requests.
Analyze practice structure and documents submitted by providers in support of their practice ownership informationDetermine document routing based on analysis.
Manage, troubleshoot, and resolve network, retail, and other non-traditional provider issuesEscalate issues to the appropriate business areas and drive solutions when applicable.
Gather and review client/provider information to determine network composition that ensures client (performance guarantee) needs are metCompose professional and concise correspondence to providers, retail chains, strategic partners, clients, office staff, and governmental agencies.
Act as a communication focal point for critical provider outreach, during natural disaster relief efforts, activity recruitment, and surveys.
Demonstrate a broad knowledge of the organization`s strategic direction to achieve growth objectives and operational goalsAct as an internal resource for business partnersJob specifications typically has the following skills or abilities:
Bachelors degree in business, communications, or other related area or equivalent experience
Three years of experience in a health care environment or customer/client services
Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict, experience handling and resolving escalated issues
Demonstrated advanced communication, influencing and problem-solving skills
Experience working directly with providers and staff on policies and procedures resolving complex issues
Regularly exercise discretion and independent judgment in the performance of job duties
Proven ability to balance provider needs with vsp’s corporate objectives
Ability to work independently and in a team environment preferred skills salesforce experience
Account management experience working conditions / physical demands the working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etcThe above information in this description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this jobVsp global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran statusWe maintain a drug-free workplace and perform pre-employment substance abuse testing.
Nearest major market: sacramento
Job segment: ophthalmic, manager, relationship manager, substance abuse, behavioral health, healthcare, management, customer service
