Senior account manager
Date: sep 28, 2021 req id: 46493 remote position: yes country: line of business: vsp vision care division: health plan sbu vsp global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countriesNo matter the role, we’re all focused on a singular mission: to help people seeLearn more by visiting https://vspglobal.com/cms/careers/ general summary manage vsp’s largest, most complex, and demanding clientsThis encompasses the majority of clients over $2.5 million in annualized revenue with minimal supervisionLead corporate-wide efforts to develop efficient and effective processes that enable vsp to service both the customer and serve vsp’s strategic initiativesAct as an expert advisor and primary vsp liaison on client service and marketing related projects and issuesCollaborate with account team and internal business partners on strategies that drive growth and strengthen client relationshipsEssential functions develop and maintain relationships with clients to identify and understand customer requirements as they relate to vsp’s products and service offerings
In collaboration with the account team, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies; accounts are strategic in nature, having a significant impact on the company’s ability to progress toward its business objectives and goals
Develop and manage the complex implementation plan to ensure new clients are implemented according to requirements within the specified time frame; identify non-standard client requirements that may fall outside of vsp programs or processes and work with internal business partners to ensure compliance
Provide consultative advice and guidance to key clients, client prospects and sales throughout the sales process
Ensure client requirements are documented and that business partners involved in servicing the account understand and accept the requirements
Proactively monitor clients to identify problematic issues and offer alternative solutions within vsp’s established processes
Identify and escalate client issues to the appropriate business partners and drive solutions as needed; schedule and facilitate meetings and manage task forces as needed to meet customer requirements
Coordinate product changes with account management regional managers and product marketing to meet the needs of the general marketplace
Evaluate business problems and recommend solutions that may include introducing new technology or implementing new products to company-wide users
Market the value of vsp programs and services to gain adoption within each account job specifications typically has the following skills or abilities:
College degree in business administration or related field or equivalent experience
Five years of account management experience, prefer two years of vsp experience
In-depth understanding of healthcare/insurance industry and benefits administration
Strong project organization skills ensuring completed projects are self-contained and users are able to monitor and maintain with little technical assistance
Subject matter expert with all vsp products and services
Ability to manage multiple concurrent account implementations and business issues
Strong understanding of vsp business objectives and the business environment
Work within an agile environment demonstrating a proven ability to adapt to change quickly
Skill to target communication to audiences including vsp senior management and outside organizations
Proven problem identification and solving capabilities
Proven ability to influence business partners
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties working conditions / physical demands the working environment is generally favorableLighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etcThe above information in this description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this jobVsp global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran statusWe maintain a drug-free workplace and perform pre-employment substance abuse testing.
Job segment: account manager, ophthalmic, outside sales, manager, marketing manager, sales, healthcare, management, marketing
