Why valvoline?
We’ve been in the car business for more than 150 years, starting with the invention of the world’s first motor oilToday, we’re a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence.
As we often say, it starts with all of our people — and that’s where you come inWe’re looking for humble, hungry and smart people to help us power the future of mobilityIf you’re looking for a collaborative and flexible work environment that invests in your growth and success, you’ve come to the right place.
Careers for the driven
Valvoline has a rewarding opportunity as a salesforce.com business analyst - remoteWe whole-heartedly adopt a ‘never idle` mindsetWe also know that outstanding service begins and ends with our employeesSo, we’re looking for good people to join our teamYou bring your skills, talents and driveWe will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.
Valvoline world headquarters is located in lexington, ky, but we invite remote candidates to apply as wellIdeally, we would like candidates located in nearby markets (cincinnati, louisville, and nashville), but we are open to other locations.
How you’ll make an impact
The salesforce.com business analyst will serve as an it liaison to the business and is responsible for assisting with the gathering, organization, documentation, review, analysis, and evaluation of business requirements and user needs for the valvoline salesforce.com platform and solutionsThe role is responsible for managing the day-to-day execution and progress of simple and small salesforce projects by functioning as the intermediary between the business stakeholders, it and 3rd party vendors using a deep understanding of business processes and salesforce technology to ensure desired business objectives and outcomes are achievedThis role collaborates with other salesforce team members to provide key insights into the design and implementation of solutionsThis role is also responsible for ensuring the efficient configuration, development and deployment of solutions occurIn the role, you would be responsible for:
Collaborating with business partners across sales, marketing, operations, and the ecosystem of technology that we use and support to assist in the elicitation, definition and management of business and functional requirements into shareable, actionable, standardized formatsDrive requirements gathering, documentation, change requests, and requirements traceability for simple subject areas with clearly-defined boundariesTranslate end-to-end business processes into concise, concrete requirements.
Working closely with cross-functional stakeholders to execute and deliver small, opex and capex salesforce projects and initiativesCreate and maintain project plans and roadmapsMonitor and review project progress and timelines, adjusting schedules and plans as neededIdentify and resolve issues to ensure project successMaintain and coordinate communication on status with stakeholders throughout the projectCoordinate the planning and preparation for go-live and post go-live support.
Helping guide business to improve business processes and efficiency in salesforceIdentify potential issues and advise on solutions before they become a problemInvestigate operational needs and problems, and opportunities, contributing to the recommendation of technology-enabled improvements/redesign in automated and non-automated components of new or changed salesforce solutions and processesDirect what metrics should be tracked and regularly evaluated, and use that information to make actionable recommendations.
Undertaking analytical activities of end-to-end business processes and existing salesforce solutions to deliver analysis outputs, in accordance with customer needs and conforming to established salesforce standardsFacilitate solutions and advocate on behalf of business stakeholders to ensure that proposed solutions meet the business requirements and provide a positive user experienceComplete all process mappingDevelop, document, and maintain a thorough repository and understanding of business rules and process flows.
Mapping functional requirements to salesforce.com features and functionalityWork with admins, architects and developers to help translate functional requirements into technical design requirementsCreate and document detailed designs for simple salesforce solutions or components applying best practice methodology and agreed modelling techniques, standards, patterns and tools.
Following corporate and it policies and proceduresWork with it security to align with all best practices, compliance with industry standards/applicable certifications and provide quality and efficient end-to-end solution for implementing and governing security related to profiles, permissions sets, roles, sharing settings and logic access policies.
Assisting with configuration and implementation of salesforce projects and initiativesValidate release information and helping coordinate deployments for the salesforce team.
Ensuring daily operations remain stable by providing tier 3 technical support for the valvoline salesforce.com platform and solutions by working directly with users to identify, research, troubleshoot and resolve issues, which may require interaction with other internal it teams, managed service provider(s) and vendors to resolveThis includes monitoring service now queue for assigned incidents and ensuring they are addressed per defined service level agreements.
Supporting testing cycles (uat, regression, system) and/or training/training materials.
Other duties and responsibilities as determined by valvoline from time to time in its sole discretion.
What you’ll need
Bachelor’s degree in computer science or business administration (or higher) in an it related field
Minimum 2+ years of experience in applying information technology solutions in a manufacturing or retail industry
Minimum 2+ years of business analysis experience, including requirements gathering
Communication:
Strong communication, both verbal and written
Ability to effectively explain technical issues to a non-technical audience
Organization:
Self-starter with the ability to work independently under moderate supervision
Ability to manage workload with minimal supervision, including time management and prioritizing accuracy of deliverables
Team player with strong interpersonal skills
Ability to make decisions and take responsibility for workability to take initiative and guide/influence business in a confident manner
Has a big picture mindset to act tactically but think strategically
Writing:
Entry level writing skills
Able to produce high quality, detailed and thorough analysis documentation in order to present information effectively and clearly to stakeholders
Working knowledge of lucid charts or similar process documentation software
Project management:
Strong project management and organization skills to keep projects on track and moving toward the end business goal
Basic project management skills
Be part of the project team; workload will be small projects
Familiarity with software development / project management methodologies (agile, scrum, waterfall, etc)
Working knowledge of smart sheets or other project management software
Experienced with business requirements planning, gathering, and documentation in the software development lifecycle
Problem solving/troubleshooting:
Demonstrates an analytical and systematic approach to issue resolution
Ability to learn quickly and think creatively
Well-developed analytical, troubleshooting, and decision-making skills
Attention to detail - has innate problem solving, attention to detail, and analytical skills
Salesforce:
Basic knowledge of implementation and configuration of enterprise systems such as crm or erp
Basic grasp of salesforce essentials e.gProducts, opportunities, leads, reporting, security/sharing, automation (workflow rules, process builder), and importing data (typically from spreadsheets)
Demonstrates the ability to perform salesforce.com administration / configuration / data migration duties as directed
Limited experience with salesforce.com configuration and custom development
Hands-on experience with salesforce products
Experience with and understanding of the salesforce platform, including its capabilities and limitations
Demonstrated knowledge of salesforce capabilities/potential to provide solutions to business problems
Solid functional and/or industry knowledge, as well as salesforce products such as sales cloud, service cloud and marketing cloud
Ability to keep up with salesforce platform changes
Business analysis:
Ability to assist in process documentation and requirements gathering
Basic requirements and design documentation skills are a must
Capable of effectively communicating the functional requirements to technical stakeholders as well as to non-technical stakeholders
Experience with business analysis methods, tools and techniques
Experience with requirements definition and management policies, standards and guidelines
Experience documenting processes and translating to high level technical requirements
Experienced with business requirements planning, gathering, and documentation in the software development lifecycle
Demonstrates deep subject matter expertise in the jobs of the business users in scope
Business process:
Understanding of business processes
Experienced and knowledgeable about general business processes
Ability to configure in support of business processes
Data validation
Data management
System administration
System & network configuration
Financial modeling
Scripting languages sql, python
Knowledge of devops methodology
Here are the soft skills a ba should have:
Needs analysis
Eliciting requirements
Business case definition
Requirements writing
Requirements review
Flow and process diagramming
Wireframing
Business data analytics
Problem solving
Should also have at least a basic understanding of these salesforce technical skills:
Appexchange
Automation
Collaboration
Data management
Reports and dashboards
Crm
Platform
Sales and marketing
Must be willing to be available for evening and weekend work where escalations, projects or other management initiatives dictate
Must be authorized to work in the u.s.
What will set you apart
Technical background / degree program
Minimum 2+ years of project management experience
Minimum 2+ years as salesforce administrator or salesforce app builder
Minimum 2+ years of experience implementing crm solutions from start to finish, including the creation of business requirements and other formal documentation
Exposure to global operations and downstream business impacts
Benefits that drive themselves
Health insurance plans (medical, dental, vision)
Hsa and flexible spending accounts
401(k)
Incentive opportunity*
Life insurance
Short and long-term disability insurance
Paid vacation and holidays*
Employee assistance program
Employee discounts
Tuition reimbursement*
Adoption assistance*
Terms and conditions apply, and benefits may differ depending on position.
Females and minorities encouraged to apply.
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsAre you good at what you do? join us.
The company endeavors to make its recruitment process accessible to any and all usersReasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection processPlease contact human resources at 1-800-valvoline or email 1-800valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection processThe contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
