Job details
Salary $18 an hour job type full-time part-time temporary seasonal
Full job description
About varsity tutors:
Varsity tutors, a nerdy company, is the leading direct-to-consumer, curated platform for live online learning benefiting both learners and expertsWe have built a comprehensive online learning destination that enables the delivery of scaled high-quality live expertise for learners of all ages across thousands of subjects and multiple learning formats through the application of technology and aiNerdy, the parent company of varsity tutors, completed a business combination with tpg pace tech opportunities in september 2021, and became a public company listed on the new york stock exchange under the ticker symbol `nrdy` with a $1.7 billion market valuationRead more about nerdy here: https://www.nerdy.com/
We succeed thanks to a diverse mix of talented people who want to come, to stay, and do their best workIf you love learning, technology, and making a true impact, you`re going to love working here!
Description:
Varsity tutors is looking for educational account coordinators to join our team! varsity tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learnerOur award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goalCome join our fast growing team and help people get the educational help they need!
Educational account coordinators will address customer needs, with a heavy focus on inbound calls and positive resolutionsThey assess needs, manage accounts to drive consumption, and increase retention and existing sales (renewals) by strengthening client relations and providing high-quality serviceThis is a seasonal, remote position with the potential for growth and promotion to a full time educational account manager role based on overall performance and business needThis is both a sales and service oriented roleEducational account coordinators will work closely with our sales and training teams and help ensure a positive experience for our clients.
Pay: $18/hr (temporary position, with potential for full-time promotion with increased salary, bonuses, and benefits)
Location: fully remote
Schedule: various schedules available, with strong preference for evenings and weekendsThere will a mandatory 1-week virtual training (monday-friday, 9am-6pm cdt) to start.
Qualifications:
Education, teaching, or tutoring experience is preferred, but not required
Account management, client relations, and business development experience is a plus
High empathy and emotional intelligence, with the ability to understand families` educational needs and make product/service recommendations
Strong problem solving skills and ability to adapt quickly in a fast-paced environment
Conflict management skills and the ability to use high level judgement when managing student behavior
Excellent verbal and written communication skills
Ability to work independently and multi-task
Flexible schedules, but with strong preference and expectation for some evenings and weekends
Responsibilities:
Assess and understand the needs of our clients to be able to make recommendations for educational products and services
Achieve sales and client renewal targets set by management
Conduct high-volume of outbound calls to former clients to re-engage and assess new needs that varsity tutors can help with
Answer heavy volume (40-50) inbound customer calls per day
Understand the products and services offered
Assist in client service and build strong relations with our students and families
Manage client records to ensure proper follow-up
Communicate effectively with internal team and external customers
Attend 1 week paid training facilitated remotely and live via zoom
Potential for conversion to full-time employment (increased salary, bonuses, and benefits) based on overall performance
Varsity tutors leadership principles
Relentless focus on customers * comfort with ambiguity * ownership * simplify * intellectual curiosity * build teams * think big * insist on high standards * bias for action * build trust * go deep * have conviction * deliver results * are right, a lot
Benefits/training:
Remote position, fully work from home (or wherever you like!)
Company-issued laptop, headphones, and latest software
Once in a lifetime opportunity to help revolutionize how the world learns!
No account management/sales experience? no worries! we offer a training program with ongoing career development and opportunities for growth.
Learn industry-leading communication and sales techniques that will enable you to find solutions for families
Become an expert in educational products and programs, including 1-on-1 tutoring, online classes, adaptive assessments, and home schooling
Fun, collaborative, and team-oriented work environment with plenty of training and a feedback rich culture
Varsity tutors is committed to creating a diverse environment and is proud to be an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status(indhp)
