Job details
Job type full-time
Full job description
Veeva [nyse: veev] is the leader in cloud-based software for the global life sciences industryCommitted to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechsVeeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a public benefit corporationAs a pbc, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a work anywhere company which means that you can choose to work in the environment that works best for you - on any given dayWhether you choose to work remotely from home or work in an office - it’s up to you.
The role
The (customer success manager (csm), site solutions will be responsible for increasing the adoption and expansion of sitevault freeThe csm will provide consultation to customers that is strategic, data-driven, relationship-oriented and technical while also contributing to the overall site solutions team at veeva.
This is a remote, full-time permanent role with veevaThis is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
Veeva systems does not anticipate providing sponsorship for employment visa status (e.g., h-1b, opt) for this employment position
What you`ll do
Strategic consultation
Partner with research sites to make them committed advocates of sitevault free and active, engaged customers
Support sites with low expansion and/or adoption by highlighting and increasing the value that sitevault free provides their organization
Support the long-term success of more complex sites as they work to implement sitevault free across multiple areas within their organization
Data-driven consultation
Onboard new sitevault free customers
Identify key sitevault metrics to track successful usage over time for various research site types (often with unique needs)
Develop and implement adoption and expansion plans for sites in order to proactively ensure and measure their continued success with sitevault free
Relationship-oriented consultation
Earn the trust and respect of research sites in order to promote transparent communication and gain a clear understanding of their challenges and goals
Build relationships with low adopting sitevault free sites and work to provide them with more value
Schedule routine check-ins to support a successful transition for key sitevault free to sitevault enterprise customers when appropriate
Support the success of sitevault user communities
Technical consultation
Possess strong technical understanding of sitevault free
Understand and articulate the benefits of available configurations in sitevault enterprise
Connect the specific challenges research sites face with clear solutions in sitevault free through product demonstrations whenever possible
Stay abreast of evolving features in sitevault free and identify their value to customers overall as well as to individual customers
Dedicated team-player
Support and communicate with sales team regarding potential enterprise customers
Provide insight to product team on behalf of sitevault free customers
Support marketing with messaging and engagement for research sites
Work closely with training and support to ensure sitevault free customers’ needs are met
Requirements
Two - three years of experience working at a clinical research site in the us
See technology as playing a pivotal role in solving the many challenges research sites face today
Understand and have awareness of clinical research regulatory processes at research sites
Possess strong communication, public speaking, organizational, interpersonal, critical thinking and problem-solving skills
Nice to have
Experience with using, implementing and/or managing an electronic regulatory system at a clinical research site
Experience with using, implementing and/or managing a clinical trial management system at a clinical research site
Experience with tracking operational data to drive decision-making, inform process and identify priorities
Experience managing clinical research teams
Experience as a user across a broad range of clinical research technology applications
#li-remote
Veeva’s headquarters is located in the san francisco bay area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinancesIf you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
