Job details
Job type full-time
Full job description
About us
Velocity global is one of the fastest-growing companies in the world and hands down one of the greatest places to work from anywhereWe accelerate the future of work beyond bordersOur global work platform simplifies the employer and employee experience through cloud-based workforce management technology, personalized expertise, and unmatched scaleAs the largest global employer of record (also known as international peo) in 185 countries and all 50 united states, more than 1,000 brands rely on velocity global to build global teams without the cost or complexity of setting up foreign legal entities or state registrationsThe company offers additional services including independent contractor compliance to assess a workforce, and agent of record (aor) to streamline payments to contractorsVelocity global was named a “leader” in global employer of record services by prominent analyst firm nelson hallFounded in 2014, we have hundreds of employees across five continents.
Position summary
We are looking for a global implementation manager to join our growing customer experience and delivery teamThis position is to be based remotely in either the americas or emea regionsThis full-time, client-facing position will be responsible for supporting all aspects of our onboarding client accountsThis includes our clients, the employees we support, and our local affiliates around the worldThis individual will report to the global director of cx implementation.
Responsibilities
The global implementation manager supports the velocity global account management team across all aspects of the business
Responsible for new and large scale client onboards, including troubleshooting issues related to invoicing, international and us payroll, and all other hr matters as it pertains to new and large scale client onboardings.
Work closely with global payroll and network teams to confirm costs of standard and out of scope deliveries and ensure clients are billed correctly
Ensure net new and large scale client - employee onboardings are completed in a timely manner, directly communicating with our clients, account management, and employee experience teams to fulfill this process including the creation of onboarding calendars
Respond to all new client questions, invoice matters and advise potential/existing clients on benefits, international payroll, expense reporting, and all other hr matters
Ensure client deliverables and service level agreements are being completed timely and accurately
Manage amendments to contracts within company policies, including client master service agreements (msas), statements of work (sows) and agreed upon hiring calendars
Effectively manage on-boarding project issues and risks, escalate as needed, and create strategies for risk mitigation and contingency planning
Proactively identify client needs, including new employees to onboard, and communicate with sales as it relates to repeat business
Participate on client calls with the sales team to demonstrate velocity global’s service offerings
Responsible for strategic planning and client maintenance to prevent service issues by taking the necessary measures to solve difficult situations with clients and employees during the onboarding process
Develop and maintain competency in the areas of international employment, immigration, benefits, and payroll
Train client service team on all matters related to client onboarding services, payroll management and professional development
Drive client satisfaction and retention with sincerity and passion, and approach troubleshooting as an opportunity to establish integrity and value
Leverage resources and present solutions to velocity global management and clients
The above statements are intended to describe the general nature and level of work performed by people assigned to this classificationThey are not construed to be an exhaustive list of all job duties performed by the personnel so classified.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor’s degree or equivalent work experience required; master’s degree a plus
4+ years of experience in client account management, 2 years of human resources experience preferred
Must have an in depth understanding of payroll process, including how inputs affect output
Must be able to understand and implement client msas/sows as it relates to client service (onboarding calendar, payroll calendar)
Research-oriented, exceptional organizational skills and attention to detail
Competencies in international employment and payroll a must
Ability to quickly assimilate information; with operations across 185+ countries there is a lot to learn
Able to prioritize effectively and work autonomously while coordinating with an international team.
Excellent presentation, verbal and written communication, listening and consultative skills
Technology-literate, including microsoft office and gsuite
Strong consultative customer service and project management style
Drive, strong work ethic, and a passion for creating an unparalleled customer experiences…it should be in your bones
Interest in and a passion for international business and contributing at a consistently high level
Foreign language skills a plus
Our culture
At velocity global, we foster a values-driven cultureFrom the interview process, to performance evaluations, we center our values in our day-to-dayWe move with velocity and we build relationships with professionalism, through trust and respectOur integrity leads us to do the right thing at all timesWe empower each other to decision-making with accountability while always striving to be of service, to our clients and to one anotherWe are a #peoplefirst organizationOur global team consists of conscientious individuals, passionate about work and life, and we are committed to putting our employees first, in all that we do.
We have a passion for all things international business and thrive in a fast paced, high-growth environmentIf you want to work for a professional, global, inclusive and innovative company, we`d love to meet you!
At velocity global, we value inclusion and belongingWe encourage applications from all qualified candidates regardless of age, ancestry, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local lawsIf you have a disability or special need that requires accommodation, please contact us at talentacquisition@velocityglobal.com
