Job details
Salary $17 an hour job type full-time contract number of hires for this role 1
Full job description
Qualifications:
Who you are:
1An energetic, spanish-speaking associate
2You are dedicated to excellent, top-of-the-line customer service.
3You are organized.
4You are able to work in a very, very high-paced job setting.
5You work quickly and efficiently while producing high-quality work.
6You are punctual.
7You have an upbeat attitude and a desire to learn.
8You can follow directions and work within operational systems by following a training manual.
Roles:
Review packet submissions w/ a focus on continuous improvement.
Training, retraining, accountability - document all training via training doc
Provide onboarding training to legal team new hires
Ensure legal team is moving the case milestone (this is the job of individual legal team member to update case stage, notes, communication, etcOn mycase)
If any case has been left behind, move the case out
Past due cases must be completed to meet daily objective
As direct supervisor srParalegal motivates and works w/ legal team to make this happen
If team members are not performing duties ontime, report performance issues to case manager
Follow up with legal team to ensure mycase, “case stage” is up to date
Any items not 100% correct gets sent back to corresponding team member for correction
***review corrections have been completed***
SrParalegal reports to case manager
SrParalegal team is the direct supervisor of legal team
Overseeing legal team’s performance w/ a focus on continuous improvement:
Intake specialist
Interviewer
Forms
Declaration writer
Packet preparer
Manage calendar for court dates and deadlines
Hom and mch
Coordinate w/ us admin/customer service team / case manager
I.eMissing documents
Call government agencies and update communication w attorney / team
Attorneys request
Contact clients for urgent / important calls (only at attorney’s request)
The majority of calls go through client liaison / customer service team
Admin/custService to escalate for case manager to advise faq
Fecha de inicio prevista: 19/10/2021
Job types: full-time, contract
Pay: $17.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule:
8 hour shift
Work remotely:
Yes
