At verint, we believe customer engagement is at the core of global brandsOur mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wideWe hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customersOur commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunitiesLearn more at www.verint.comOverview of job function: as an implementation engineer you will configure a javascript library per client and business requirements, implement and provide ongoing support to client services team and clients directly, set up, maintain and monitor complex operational and technical processesResponsible for the successful technical implementation and continued support of several productsPrincipal duties and essential responsibilities:
Ongoing technical support for survey implementations
Answer client calls and emails pertaining to technical issues
Facilitate the survey code implementation process for new mobile web clients
Facilitate the survey code implementation process for new clients
On-call rotation for client support
Complete other tasks assigned by your manager
Minimum requirements:
Bachelor’s degree in related field or equivalent experience
0-3 years of experience troubleshoot issues and work with client to resolve
Ability to explain deployment process to client
Implement and test code with supervision and review
Interpret, triage and follow trouble tickets.
Strong technical aptitude
Organized and process oriented
Strong work ethic
Proficient in spreadsheets and documents
Effective written and oral communication skills
Excellent interpersonal and customer service skills
Exceptional attention to detail
Eager to learn and flexible with change
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, ofac, ss verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred requirements:
Ability to troubleshoot (or read) html and javascript code
