Job details
Job type full-time
Full job description
See how you can make a difference! be part of an innovative company that cares about its associates and helps members enjoy the wonders of sight through healthy eyes and vision.
Versant health provides vision care to 37 million members nationwide! to ensure your continued success we provide opportunities for advancement and development.
Our associates remain engaged through a comprehensive compensation and benefits package which includes health and dental insurance, tuition reimbursements, 401(k) with company match, pet insurance and free vision insurance for you and your family.
Scope and purpose of position
Manage/retain/grow large key account business to achieve team and corporate goals through the development of strong multi layered client relationshipsContinuously and effectively demonstrate versant health value propositionServe as point of contact and sme to internal business partners for clients to determine needs and deliverables to support implementations, renewals and retentionExhibit strong customer service focus to both our internal/external customers.
Essential functions
May supervise the senior client manager and client manager team to include selection, training and development, coaching, counseling and performance management
Provide strategic leadership and solution based support to expand and maintain business relationships with existing government sponsored health plans (i.eMedicaid and/or medicare), large, complex accounts encompassing $35,000,000 to $75,000,000 in revenue
Demonstrates individual ownership and accountability in the development of client, consultant and broker relationships for client retention, client satisfaction and achieving corporate strategic goals relative to book of business
Lead, coordinate implementation process with internal business partners for successful implementation of renewals and new salesTo include confirmation of benefits, rates, contract duration and network selection
Partner with implementation coordinators to determine client operational requirements including enrollment process, eligibility transfers, billing, claims processing, customer service, performance commitments and reporting
Determine client communication needs and expectations (i.ePre/post enrollment materials, benefit/health fairs, staff training, etc.) including periodic meeting schedules to ensure optimal plan performanceKeep management informed of status through implementation process reporting
Lead collaboration on renewals with solution based recommendations for benefit changes and pricing with underwritingPartner with underwriting for development of appropriate rates
Lead with solution based recommendations, the executive contract review with legal and executive team on successful timely contract execution
Reach out to multiple levels of management, tailoring the message accordingly for successful strategic client discussion to influence desired outcomes
Gain understanding of client’s multifaceted needs and recommend appropriate products and benefit design accordingly
Partner with management to cultivate existing client, consultant and producer relationships to create new business opportunities for sales and/or client management
Actively support/participate in client meetings to add relative insight and expertise necessary to solve customer issues and/or plan to proactively meet and exceed client expectations, strong client loyalty and comprehension of versant health value proposition
Review and confirm client receives all requested reports, satisfaction results and performance guarantees within the timeframe requested
Make recommendations and independent decisions (as appropriate) to address escalated client issues and opportunitiesNotify team leader of potential growth opportunities as well as escalated client concerns, continued negative feedback or ‘red flags’ within assigned book of business
Understand applicable internal systems and processes and their downstream impacts so as to appropriately direct client requests and set client expectationsRespond timely to inquiries from internal business partners
Inform senior management of market and client trends that affect the personal and team’s book of business and develop strategies to address trends
Communicate effectively, consistently and frequently with assigned client baseContinuously working to improve customer loyaltyMeet all assigned revenue, client retention and profitability goals
Maintain relevant industry knowledge and current events to facilitate a trusted advisor relationship with client and consultants
Education and experience
Preferred bachelor`s degree in related field or equivalent combination of experience and education
Five (5) plus years of related experience
Knowledge and experience in the insurance, health, or vision care industry
Prior account management or customer service experience desirable
Life/health insurance required within 6 months of hire
Computer knowledge/skills needed
Essential responsibilities related to physical demands/work environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform essential functionsWhile performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the timeThe associate is occasionally required to stand, walk, and reach with hands and armsThe associate must frequently lift and/or move up to 20 poundsThe noise level in this location is moderate (use of computers, printers and machines)Ability and willingness to travel as required.
Hipaa & security requirements
All associates must comply with the health insurance portability accountability act of 1996 (hipaa) as it pertains to disclosures of protected health information (phi) as described in the notice of privacy practices and hipaa privacy policies and proceduresAs a component of job roles and responsibilities, associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all timesAs a result, associates must explicitly adhere to all data security guidelines established within the company’s privacy & security training program.
We take pride in our recruiting process and follow a merit-based employee recruitment practice with extensive screening stepsWe will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
We provide equal employment opportunities (eeo) to all associates and applicants for employment without regard to race, color, religious beliefs, age, sex (including pregnancy), sexual orientation, gender identity or expression (including transgender status), national origin, ancestry, status as a protected veteran or disabled veteran, physical or mental disability or history of disability, genetic information, marital status, or any and all other categories protected by under applicable federal, state or local law.
This policy extends to all associates and to all aspects of the employment relationshipAny associate who violates this policy will be subject to disciplinary action up to and including termination.
