Job details
Job type full-time
Full job description
See how you can make a difference! be part of an innovative company that cares about its associates and helps members enjoy the wonders of sight through healthy eyes and vision.
Versant health provides vision care to 37 million members nationwide! to ensure your continued success we provide opportunities for advancement and developmentOur associates remain engaged through a comprehensive compensation and benefits package which includes health and dental insurance, tuition reimbursements, 401(k) with company match, pet insurance and free vision insurance for you and your family.
Scope and purpose of position
Develop strong external and internal relationships to achieve client satisfaction, revenue objectives for existing customers in an assigned segmentation and geography of business.
Manage, retain and grow assigned book of business, including large high profile and complex government sponsored clients (i.eMedicaid/medicare lines of business), to achieve individual and corporate goalsInternal liaison to implementation and operations areas for clientsCoordinate introduction/orientation/implementation meetings with internal business partners when applicable for new/existing groups.
Essential functions
Provides strategic leadership and solution based support to expand and maintain business relationships with existing large and complex accounts
Demonstrates individual ownership and accountability in development client and broker relationships
Communicate effectively, consistently and frequently with assigned client baseContinuously working to improve customer loyalty
Ongoing liaison/consultant through meetings, plan reviews, care calling, etcIn accordance with client service guidelines to ensure client loyalty, retention and satisfaction
Lead implementation from a client management team perspective, partnering with internal departments, with the responsibility of successful implementation
Ability to effectively manage high profile and complex clients in a book of business encompassing $15,000,000 to $40,000,000
Meet all assigned revenue, client retention and profitability goals
Notify team leader of potential growth opportunities as well as escalated client concerns, continued negative feedback or ‘red flags’ within assigned book of business
Present renewals and recommendations and coordinate implementations for renewals, benefit changes and unit adds with implementation and contracting teams
Coordinate implementations for new sales with sales team as overall project manager through completion of implementation
Determine growth opportunities and benefit design, coordinate proposal and finalize sale, as well as, group communication needs (summary plan descriptions, provider lists, etc.) and benefit fair needs and expectations
Review and assure that client receives all requested reports, satisfaction results and performance guarantees within the timeframe requested
Inform senior management of market trends that affect the management of assigned book of business
Strategic support for sales presentations and marketing, when needed
Adhere to privacy and confidential and proprietary company policies and procedures (i.eHipaa)
Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goalsThis is in addition to the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
As required by changing business needs, complete additional responsibilities as assigned
Maintain appropriate insurance licenses
Ability and willingness to travel as required
Education and experience
Bachelor’s degree preferred
Knowledge and experience in the insurance, health, or vision care industry
Years of experience 3-5
Prior account management or customer service experience desirable
Life/health insurance license required (within 6 months of hire)
Computer knowledge/skills needed
Travel domestically: valid driver’s license required
Essential responsibilities related to physical demands/work environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform essential functionsWhile performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the timeThe associate is occasionally required to stand, walk, and reach with hands and armsThe associate must frequently lift and/or move up to 20 poundsThe noise level in this location is moderate (use of computers, printers and machines)Ability and willingness to travel as required.
Hipaa & security requirements
All associates must comply with the health insurance portability accountability act of 1996 (hipaa) as it pertains to disclosures of protected health information (phi) as described in the notice of privacy practices and hipaa privacy policies and proceduresAs a component of job roles and responsibilities, associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all timesAs a result, associates must explicitly adhere to all data security guidelines established within the company’s privacy & security training program.
We provide equal employment opportunities (eeo) to all associates and applicants for employment without regard to race, color, religious beliefs, sex, gender identity, sexual orientation, age, marital status, national origin, ancestry, physical or mental disability or history of disability, genetic information, status as a protected veteran or disabled veteran, or any other status protected by federal, state or local law.
We take pride in our recruiting process and follow a merit-based employee recruitment practice with extensive screening stepsWe will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
This policy extends to all associates and to all aspects of the employment relationshipAny associate who violates this policy will be subject to disciplinary action up to and including termination.
