Overview:
Around 50% of people will have a cancer diagnosis during their lifetime and half of these will undergo some form of radiotherapyWe have pioneered a revolutionary, market-leading 3d technology called surface guided radiation therapy (sgrt), which combines proprietary camera hardware and software to track the patient with sub-mm accuracy throughout treatmentThis enables patient comfort and safety and enhances the efficacy and efficiency of radiation therapy cancer treatment.
As the company, headquartered in london, uk, has grown, it has been privileged to collaborate with some of the world’s leading cancer centers and equipment vendors around the world including around 70% of the top cancer centers in the us.
In may 2018, william demant invest (wdi), a highly respected evergreen danish medtech investment company, acquired a majority shareholding in vision rtWdi is wholly owned by the william demant foundation, which is a charitable foundation that contributes c.15 million dollars per annum to charity and researchVision rt is benefitting from the broader services, contracts, space and leadership within the wdi family, which employ more than 18,000 people worldwide with a total revenue of more than $3.3 billionVision rt inc and the americas:
The us market accounts for almost 50% of the global healthcare market and is the most significant region for vision rt, currently accounting for more than two thirds of this year’s projected global revenuesThe company has already established itself as market leader in this region with its technology installed on c.20% of all treatment machines (linear accelerators, or linacs) in the usThis market sets the tone for clinical adoption worldwide as other countries watch how hospitals in the us adopt new technologies before following suitIt is therefore of critical importance to ensure vision rt is positioned and managed appropriately to ensure continued growth and market leadership in this region.
Secondary to the us market, there are opportunities in canada and latin america (in particular in markets such as brazil and mexico) for expanding vision rt’s footprintTo date, there has been very limited traction in these markets as we have focused almost exclusively on the usDuring the medium to long term it will be important to explore strategies to enter these additional markets, although the us will always be the main focus and priority.
Vision rt field service engineer is responsible for the effective installation, maintenance & repair of vision rt products whose communication, manner, punctuality & effectiveness provide solutions to both complex technical issues as well as provide customer delight with vision rt clients by effectively taking ownership of customer issues and working to provide acceptable solutionsThis role may require 80% travel within the new york region or the usResponsibilities:
This role is responsible for, but not limited to:
Supporting and maintaining vision rt products by performing on time preventive maintenance, quality repairs and successful product installations while actively participating in the install planning process
Performs detailed site surveys ensuring quality standards are met & obstacles are identified early in the installation process
Providing reactive breakdown support (remote and on site) in a timely manner consistent with our product up time commitments
Performs planned maintenance/upgrade support (remote and on site) ensuring that upgrades are complete within planned timeframes
Liaising with customers and distributors, driving proactive communication aimed at taking ownership & resolving issues professionally & timely
Proactive communication with all customers, contractors & vision rt internal partners including clinical support, business development, alliances, mis, physics ensuring all colleagues are working together in support of vision rt & customer goals
Completes all site survey, installation, maintenance & repair documentation in a timely manner ensuring customers are provided documentation & internal teams & crm systems are updated properly
Participate in creating coherent technical documentation for use by the rest of the support team; identifies and provides solutions for gaps in technical documentation.
Conducting software and hardware testing as required to identify issues, or prove new features;
Provide technical support internally including configuration of vision rt software on staff machines;
Mentors & provides ojt for new fe’s & team members
Provides technical training to distributors and customers;
Working within vision rt’s quality management system ensuring documentation and quality standards are met
Qualifications: qualifications:
Bachelor or associates degree in electrical engineering technology, information technology, computer science or equivalent military education with at least 2 years’ experience servicing software based electronic equipment or it department, high school diploma/ged and 10 or more years’ experience servicing it networks or medical devices is also acceptable
Strong it background desired.
Supporting microsoft environment workstations, device networking and database troubleshooting.
A+ and microsoft certifications a plus
Experience supporting external and internal customers in the field service engineers territory.
The company is an equal opportunity / affirmative action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
