United states-ea home based
Role summary:
The commercial account manager is a hybrid-on site role, based in reston, vaThis position is responsible for the success, growth, and development of existing commercial customers across the utility, automotive and fleet segmentsLiaising closely with internal teams, this person will convey information succinctly to internal and external parties, ensure understanding, and maintain customer satisfaction from onboarding through project implementation and ongoing operations.
In alignment with commercial and product development colleagues, the commercial account manager will maintain expert –level technical product knowledge of existing and forthcoming products and servicesIn this capacity, the role will seek to expand scope and opportunities at the same time as ensuring client satisfaction and delivery accuracyThe role will be responsible for monitoring client’s budget, explaining costs, managing contract renewal and addressing new terms as necessaryKeeping customers educated and abreast of new developments will also
The successful candidate will have demonstrated experience in managing client opportunities with a specific emphasis on energy and green technology related products and services
Role responsibilities:
Main responsibility – assign 50% of time spent
Act as technical liaison between clients and commercial, marketing, product and operations departments to create continuous feedback loops to ensure timely and accurate project implementation and delivery (10%)
Through clear communication and technical expertise, work as the designated subject matter expert of electrify commercial’s product and services to existing commercial clients to establish and maintain trusted, close working relationships with clients, including decision-makers, c-level executives, project managers etc(10%)
Be the voice and champion of the customerUncover client business initiatives and pain points to drive internal product and sales teams to map and implement solutions.(10%)
Anticipate client confusion, delays and concerns and alleviate through effective communication and expert understanding of how electrify america products can grow their businessIn doing so, set the vision for their electrification investment(10%)
Provide expert-level knowledge of existing and forthcoming features and functionality to ensure client
Understanding and awareness of products and services opportunities(10%)
Additional responsibilities – assign 30% of time
Work with onboarding manager to verify client understanding and training necessary for product implementation(10%)
Lead proactive discovery conversations to uncover new opportunities within existing accounts and expand scope and potential service offerings(10%)
Monitor client’s budget, explain costs, manage contract renewal and negotiate new terms if necessary(10%)
Additional responsibilities – assign 20% of time
Prepare accurate and thorough sales activity reports, forecasts and financial tracking(10%)
Work cross-functionally company-wide to gain visibility and buy-in for client needs, commercial activities and seek alignment for efficiencies with teams including product development, real estate and operation(10%)
Years of experience:
7 years of relevant experience in utilities, automotive or infrastructure relationship management
3-5 years of business development, sales or sales strategy
Education:
Bachelor’s degree - required
Mba or master`s degree - desired
Skills:
Resourceful, adaptable and results oriented with a positive attitude and the ability to contribute to a team environment
Must be able to establish a high level of credibility with all levels of internal and external stakeholders
Ability to communicate with all levels of employees from technical to non-technical clients; strong written, verbal, analytical and presentation skills
Analytical and conceptual thinking – using logic and reason, creative and strategic
Influencing and negotiation skills
Experience in communicating with executive level audiencesAbility to develop and effectively communicate data-driven presentations at multiple levels within the organization and with partner agencies
Comfortable in bringing people, processes or systems together to achieve common goals
Highly organized: used to working to tight deadlines and able to work under own initiative
Specialized skills:
Required:
Ability to creatively think outside the box, and lead and execute effectively and independently
Experience working on long and short-term strategic planning
Experience managing technical clients
Demonstrated experience in negotiating and securing contracts
Demonstrated high initiative and ability to create successful business plans in a complex partnership environment
Experience cultivating and developing pipeline of sales opportunities
Ability to take initiative and function in highly dynamic environment
Excellent project management, innovation, analytical, and creative problem-solving skills
Desired:
Professional crm experience in automotive, utilities, or technology
Knowledge of automotive or utility sales, service and marketing environment
Understanding of the salesforce product suite
Enthusiasm for an electric future
Experience using project management software like trello, jira and confluence
Experience in electric vehicle infrastructure industry
Understanding of ev charging ecosystem (manufacturers, installation companies, utilities and related government agencies)
Work flexibility:
Domestic travel is required; estimated at 40-60%
Volkswagen group of america is an equal opportunity employerWe welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
