Job details
Job type full-time
Full job description
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Location: remote within central time zone or willing to train 8:00 am - 4:30 pm and work 8:00 am - 6:30 pm in central time zone
Job description
Imagine the career possibilities with a fortune 500 retirement services company that is consistently recognized by their employees and the marketplace – certified as a ‘great place to work’ by great place to work institute, named world’s most ethical companies by ethisphere institute, world’s most admired companies by fortune magazine, world’s best employer by forbes –just to name a few of the reasons why ‘we are a different kind of company’.
We are seeking employees that thrive in a lively and dynamic call centerThis fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry assisting voya’s customers achieve their retirement goalsCome check us out! take a look at this video to see our environment and meet some of our associatesVoya financial- day in the life
A day in the life …
Paid training preparing you to be successful in your job! learning all about employee benefits products – a solid foundation for career growth!
Answer inbound calls and greet customers with energy and enthusiasm; building a sense of trust and confidence to help serve their needs
Take an active role in educating customers about our products and services
Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
Strive for first call resolution, and take true ownership of customer needs and issues
Own your personal development to achieve job proficiency and meet performance goals
This position has been identified as a remote eligible (work from home) position in accordance with our remote worker policyTraining will be 100% virtual, and upon successful completion of training you would work with your manager to identify your work location preferenceOnce our offices reopen, the work location options will be work at home, hybrid (some days at home, some in office), or work in office.
Knowledge and experience:
Minimum 1 year of customer service experience
High school diploma, ged or equivalent certification or military experience; associate’s or bachelor’s degree preferred but not required
Must be customer focused, self-motivated, and enjoy working in a busy call center environment
Strong oral and written communication and organizational skills
Experience in the financial services industry is highly desirable but not required
Home internet capability (minimum of 20 download, 10 upload)
We want you on our team – take the first step to advancing your career!
To
401(k) matching, pension plan, pto, paid training, competitive compensation and full benefits with no waiting period; monday – friday only, referral bonuses, performance incentives
Critical skills
At voya, we have identified the following critical skills which are key to success in our culture:
Customer focused: passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical thinking: thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team mentality: partnering effectively to drive our culture and execute on our common goals.
Business acumen: appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning agility: openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
