Job details
Job type full-time
Full job description
Vroom is an innovative end-to-end ecommerce company that is revolutionizing the car buying experienceOur scalable, data-driven technology brings all phases of the vehicle buying and selling process to consumers wherever they are and offers an extensive selection of vehicles, transparent pricing, competitive financing, and contact-free, at-home pick-up and deliveryWe have experienced tremendous growth and have become a disruptive force in the automotive industryVroom is an exciting, dynamic workplace, and there`s no better time to join the team than right now.
The director, title procurement will provide strategic direction and oversee the management and coordination of all general title procurement activities, including office administration and onshore/offshore staffThis director is also responsible for the accuracy and efficiency of ensuring all vehicle titles are acquired within company and state guideline expectationsThis position will monitor the completion of payment on all wholesale transactionsThey will also work closely with accounting teams to maintain an acceptable level of outstanding accounts receivable based on ageFrom time to time, the director may assist functional departments with customer problems and questions relating to titles, consumers payoffs, and accounts receivableComprehensive knowledge of title & dmv laws and regulations strongly preferred.
Responsibilities:
Manage growth plans in relationship to headcount, financial expectations, process improvement, and vendor dependency.
Drive down expenses through effective management of employee resources and penalty avoidance.
Build strong relationships and manage quality bpo processes and productionThis will include both onshore and offshore workstreams
Manage and review workflow volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
Manage the daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
Maintain and develop staff through ongoing training and performance through the administration of quarterly performance appraisals.
Interact and coordinate with local and corporate teams when new procedures are needed, develop and implement improvements in methods and systems to ensure smooth flow of work and customers` satisfaction.
Work closely with accounting department regarding outstanding wholesale payments, payoffs and to expedite the receipt of all titles.
Drive production and monitor title accounts receivables to adhere to company dwell policy.
Develop and implement company best practices to scale wholesale activities
Oversee the administration and supervision of presale activities in relation to efficient title procurement.
Serve as a back up to supervisors in assisting customers and employees in solving sales, accounting, and all other general related issues.
Enforce all company policies and procedures related to employee and customer conduct.
Partner with various market level support teams (i.eFinance, hr, recon, safety, security, sales, customer service) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
Actively work with other departments to create strong relationships and increase efficiency.
Support the department’s hiring needs.
Qualifications:
Bachelor’s degree required
2+ years of director level experience
Strong financial acumen
Auto or financial services experience (moving titles in and out)
Strong communication and collaborative skills to partner effectively and build relationships
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Commitment to diversity and equal employment opportunity
Vroom is an equal opportunity employer that is committed to creating a work environment where all employees can find their driveTo do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributionsOur values of speed: service, progress, employees, engagement, and development are only possible in an environment where every individual has the ability to bring their whole selves to work and contribute fully.
Vroom’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clientsHarassment and discrimination in any manner or form is expressly prohibitedThere is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.
This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.
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