Job details
Job type full-time
Full job description
Walkme pioneered the digital adoption platform (dap) to empower business leaders to realize the promise of technology in today`s overwhelming digital worldThrough walkme`s guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformationAbout the role the vp, global strategy & operations (cco) will report to the our chief customer officer and work closely with the leaders of the cco organization to drive the creation and implementation of best practices that can be delivered at scale, in a repeatable way and with efficiency, to provide an exceptional customer experienceYou will be an amplifier of a customer forward mindsetYou`ll promote operational excellence, with the cco leadership team to achieve walkme`s business goalsAdditionally, the vp, cco operations will be partner, proxy, and project manager to the chief customer officer to make sure their time is focused on the most impactful activitiesThis job can be located in san francisco, new york, raleigh or a remote us location.
What you`ll own
Identify and execute on opportunities to drive more scale, process, and efficiency within the customer success organizationExamples may include: customer journey mapping, playbooks, customer success plans, training and certification, and digital customer success initiatives
Facilitate the rhythm of the business ensuring that the chief customer officer and the leadership team have agreement and are focused on the short-term and long-term priorities – establishing a process for aligning and communicating around goals, priorities, and progress.
Develop partnerships with leaders across the company; build and maintain relationships with peers inside and outside the organization to ensure collaboration and connections.
Identify and solve strategic and operational problems; identify and complete key analysis and generate executive-level insights and recommendations.
Partner with and support cco leads, ensuring that they have the process and tools needed for the business to succeed.
Oversee the business, technical and product operations of the cco organization.
Manage business review and planningMaintain essential operational performance metrics.
Support operational processes and create ways to improve to scale for the future.
Lead ad-hoc projects for cco leadership team.
What you need to succeed
15+ years professional experience with at least 5 years in customer success roles in saas software and technology environment
Program management experience
Ability to build consensus, create momentum, work cross-functionally with other departments and varying levels of management
Proven success in defining and documenting efficient and scalable solutions
What you will love about us!
Full health coverage for employees, walkme pays 100% of employee premiums and 50% of family premiums, a 401k program, and a vacation policy to encourage a healthy work-life balance.
Walkme offices are work from home during covid-19 with frequent virtual social activities to promote positive employee engagement
Walkme celebrates our fifth year on the forbes cloud 100 2020 list, and our ceo, dan adika, shares insights into walkme.
Walkme helps international companies such as: ibm, linkedin, walgreens, microsoft, adobe, hershey`s, quest diagnostics and more!
At walkme, we approach diversity, equity and inclusion (dei) with the same level of collaboration, innovation and accountability that we bring to the rest of our businessWe believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve successWe`ve made this commitment not only because it`s the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clientsWhile we`re not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category definingAnd at walkme, we achieve our goalsTo all recruitment agencies: walkme does not accept agency resumesPlease do not forward resumes to walkme employees or any other company locationWalkme is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company for this specific role.
