Job details
Salary $26 - $29 an hour job type full-time part-time
Full job description
Seeking an incredible remote employee to join us with our award-winning dog walking team!
The company: - vicki`s little rascals
Vicki’s little rascals is a locally owned small business that is looking for a rockstar operations
Manager & assistantThis is a part-time position that will directly assist the owner, oversee a
Team of rascal wranglers, and manage the business day-to-day operationsWe are rapidly
Expanding our service and need an organized go-getter who thrives in a fast-paced
EnvironmentWhile we are based in the greater san mateo (ca) area, remote work will also be
Considered.
The operations manager is the glue that keeps the business running! in addition to ensuring
Operations run smoothly day-to-day, this position will also act as an assistant to the owner and
Help with administrative tasksAdditionally, this position will be the key customer liaison and a
Strong leader that communicates updates to the rest of the team.
Please check us out on instagram!
The position / compensation:
Operations manager with vicki`s little rascalsThis is a part-time position that will directly assist the owner.
15-25 hours weekly monday through fridayAn additional two hours may be required on weekends to respond to client requests and schedule changes in preparation to monday shifts.
The compensation for this role is $26 to $29 per hour depending on experience.
The responsibilities:
Managing daily schedule and communicating updates and requests to the team
Providing administrative support to owner and reporting daily status updates
Ensuring staff start shifts on time and helping them with any issues or questions
Responding quickly to customer questions or requests and updating the team as needed
Managing the logistics of routes, ensuring dogs are assigned based on location/size
Managing requests for overnight pet sitting and communicating details to the team
Ensuring client information is up-to-date and communicating with team
Ensuring a smooth and professional onboarding process for new clients
Running payroll as well as tracking expenses and monthly revenue
Managing van fleet, including tracking overall vehicle health, scheduling maintenance
Appointments, tracking expenses
The ideal candidate:
A motivated, and enthusiastic candidate, who has a passion for dogs.
Can work as a member of a team but can also thrive with less supervision.
Excellent task management, logistical and organizational skills.
Someone who can help us find new solutions and put them into practice.
Experience with payroll and basic revenue/expense tracking
An understanding of software programs including: mailchimp, typeform, zapier, smug mug, and time to pet(not critical as many of these programs can be learned quickly)
Previous professional or volunteer experience with dogs is not a requirement but we would prefer someone who has personally handled a wide variety of breedsThis is not a requirement as most of this role will be rooted in email communication, scheduling, and other administrative tasks but it will help you understand the work we perform.
This is an excellent opportunity for people looking to grow their professional experience with logistics, customer service, or professionally with dogsThe experiences you share with us and the skills you obtain while working with us would easily transfer over to many other small and medium-sized businesses.
The requirements:
Highly organized and task-oriented mindset that is able to keep track of multiple moving pieces and delegate and manage tasks assigned to others
Very detail-oriented and a critical thinker that proactively seeks information
Problem solving guru that gets excited by logistics
Schedule-based mindset that gets excited by color-coordinated calendars, deadlines, and punctuality
Exceptionally tech-savvy, and willing to try and learn new software to help streamline
Communication, workflows, and processes in a small business environment
Excellent communicator with strong writing and verbal skills that can update the team and respond professionally and compassionately to client messages and requests
A creative go-getter that is eager to find opportunities to improve and grow a business through marketing initiatives, business strategy, and process enhancements
Strong leader and independent thinker that is capable of making fast, but careful decisions
Familiar with slack, google drive (including calendar, sheets, docs, etc.), and asana(these are critical to managing current day-to-day operations)
You are consistently available to work monday through friday with some availability to assist for a short period on weekends (ideally sunday)This general availability must remain constant for at least 12 months.
The majority of tasks assigned will require you to accept delegated responsibilities and perform work without direct access to management or supervision.
A dedicated space to work from home with reliable internet access.
If you would like to learn more about our work, please read our reviews on yelp and google.
Here is the best part of being a rascal wrangler from our employee melinda:
“there’s no better feeling than being greeted in the morning by a pack of wagging tailsEven on those days when you start out not feeling your best self, it’s nearly impossible to have a bad day at rascal ranch.”
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