Equal opportunity employer: minority/female/disability/veteran
Waste management (wm), a fortune 250 company, is the leading provider of comprehensive waste and environmental services in north americaWe are strongly committed to a foundation of operating excellence, professionalism and financial strengthWm serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout north america through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
IJob summary
Responsible for managing and leading in-depth and complex workplace investigations.
IiEssential duties and responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyOther minor duties may be assigned.
Investigate high-level workplace complaints, including but not limited to discrimination, harassment, hostile work environment, and retaliation.
Conducts complex analysis and produces high quality written investigation summaries and reports; the investigator will generally work independently, partnering with appropriate personnel throughout the investigative process
Follows established investigation and case management procedures
Provides recommendations on appropriate course of action
Meets established timelines and treats all individuals engaged in the complaint process with sensitivity and respect
Gathers and secures relevant evidence and documentation
Keeps detailed, consistent, and accurate records in electronic database for periodic production of metrics
May mentor and foster growth of peers and team members
Maintains timely communication with all involved parties and key stakeholders
Able to work within a matrixed and complex organization and manage conflict and competing priorities
Maintains the highest degree of confidentiality and sensitivity for all issues
IiiSupervisory responsibilities
This job has no supervisory duties, but may occasionally act as a team lead.
IvQualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
AEducation and experience
Education: bachelor’s degree (accredited) in business administration or similar area of study, or in lieu of degree, high school diploma or ged (accredited) and four (4) years of relevant work experience.
Experience: five (5) years of relevant work experience (in addition to education requirement)
BOther knowledge, skills or abilities required
Advanced knowledge and understanding of employment practices.
Requires problem solving capabilities, strong analytical skills and the ability to react quickly and discreetly in sensitive situations.
Must have excellent interpersonal, written and oral communication skills, including active listening skills.
Good negotiation skillsCapable of bringing others together and trying to reconcile differences.
Good active listening skillsListening to what other people are saying and asking questions as appropriate.
Know how to find information and identify essential information.
Problem identification skillsIdentifying the nature of problems.
Ability to work independently and collaboratively in a team.
Time management skills.
Foreign language proficiency in spanish or french a plus.
VWork environment
Listed below are key points regarding environmental demands and work environment of the jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: both office and facility setting.
Required travel (including extensive overnight travel) up to tbd percent per week
The position requires significant travel and non-traditional working hours.
Benefits
At waste management, each eligible employee receives a competitive total compensation package including medical, dental, vision, life insurance and short term disabilityAs well as a stock purchase plan, company match on 401k, and more! our employees also receive paid vacation, holidays, and personal daysPlease note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click `apply.
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