Job details
Salary from $55,000 a year
Full job description
Waterford`s data analytics team is growing! we are adding a salesforce quality assurance / junior salesforce administrator to the team.
Haven`t heard of waterford.org? we provide four-year-old children access to waterford upstart which is the highest form of academic support in their early education at no cost to participants: personalized family education and coaching, a new computer and internet if needed, and adaptive educational software.
When families register for the waterford upstart program online their information is added into salesforceWe have several automated filters to scrub data to ensure that we have accurate information, however, some bad data can get through processesIf you are hired you`ll help identify and fix incorrect data in salesforce, help improve our automated processes by recommending and testing creative ways to prevent further importing of bad data, and help build tools to improve the quality of the data within our salesforce instance.
In addition to providing qa support for salesforce data the hire will also provide administration support for things like user permission profiles, add/delete users, add new fields, and other maintenance related support.
The ideal candidate is passionate about data integrity, quality, troubleshooting and is interested in learning salesforce administration.
Responsibilities
Design and implement testing plans for products
Identify procedures and scenarios for the quality control of products and services
Process product reviews and advise the development team of defects and errors
Communicate quantitative and qualitative findings from test results
Monitor efforts to resolve product issues and track progress
Ensure that the final product satisfies the product requirements and meet end-user expectations
Spot areas for improvement to enhance the product`s efficiency
Perform administrative tasks as needed
Qualifications
Bachelors degree in computer science, software engineering, or similar field or equivalent years of experience
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Creative, innovative, and critical problem solver
Keen attention to detail
Familiarity with agile methodologies and application to quality control
Diligent and meticulous
High regard for standards and quality control
Able to sit or stand for long hours at a time
Experience in quality control preferred
Experience with salesforce preferred
We anticipate offering $55,000+ annually depending on education, experience, and skill levelWe also offer medical, dental, and vision benefits to our team membersWe contribute to team members hsa accounts and their 403(b)We offer generous time off plan that includes vacation, sick time, and organization holidays (did we mention that we are closed between christmas and new years each year?)Learn more about our offering here: https://www.waterford.org/careers/
By the way, due to covid-19, we are working remotelyWe have adapted our recruitment process so all interviews are being conducted via zoomIf hired you will onboard, train, and mostly work remotely for the foreseeable futureAlso, waterford.org requires that all new hires provide proof of covid-19 vaccination if they do not qualify for a religious or medical exemption.
Equity and diversity is important to us externally, with the families we serve, and internally, as we grow our organizationWe encourage diversity and actively seek talent with personal or professional experience in diversity and inclusionWe are actively working to create a diverse organization in terms of age, race/color, religion, gender, disability, national origin or any other characteristic, to develop an organization that mirrors the groups we serve.
