Job details
Salary $100,745 - $167,909 a year
Full job description
We’re proud to give our employees the flexibility to choose how and where they want to workIn this role, you will decide whether your preference is to work from home, work from the office or a hybrid of time spent at bothYou may live and work in any state where wawanesa currently operates in the u.s.
Wawanesa mutual insurance is one of the largest property and casualty insurers in canada with $3 billion in annual revenues and assets of more than $9 billionWawanesa mutual, founded in 1896 with executive offices in winnipeg, is the parent company of wawanesa general, which offers property and casualty insurance in california and oregon, and wawanesa life, which distributes life insurance products and services throughout canadaWith over 3,500 employees, wawanesa proudly serves over two million policyholders in canada and the united statesWawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated , driven , and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job overview
The bodily injury claims manager contributes to wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team focusing on the achievement of departmental, regional and corporate key business goals and customer service standardsThis position is open to work remote within the following states: california, colorado, arizona, nevada and texas.
Compensation: depends on experience and varies by state
Colorado only:
The pay range for this position is $100,745 - $167,909 depending on experience.
Job responsibilities
Provide exceptional customer service
Provide leadership, mentorship and development to the bodily injury claims team
Ensure efficient and effective performance of staff to ensure claim service levels, customer service, and strong business results
Identify and addresses training and developmental needs within the department
Provide direction on complex high exposure bodily injury and litigated files
Work with human resources to ensure staff vacancies are filled
Ensure compliance with corporate reporting standards and california department of insurance requirements
Execute annual review of claims files for quality and service
Conduct employee performance management and salary review process
Submit annual department budget and monitor variances
Maintain positive relationships with local industry and regulatory bodies
Remain up-to-date with changes to legislation and trends in the insurance industry, specifically in the areas of litigation and complex bodily injury cases
Consistently use data and metrics to drive performance of team and strive to lower overall leakage of bodily injury claims payments
General oversight and management of all bad faith lawsuits against the company
Oversight of litigated homeowner’s losses
Performs other duties as assigned
Qualifications
10+ years property and casualty industry experience, including 5+ years of people management experience
5+ years of progressive bodily injury claims experience and proficiency with 1st and 3rd party injury claims
Experience handling unrepresented and attorney represented complex injury claims beyond soft tissue injuries
College diploma or university degree (experience may substitute for education)
Effective customer service skills including empathy and concern for our customers
Excellent communication skills, both written and oral
Excellent investigative and analytical skills
Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
Ability to coach, guide, and positively motivate employees
Exceptional advanced negotiation skills
Position requires the ability to lift up to 5 lbs on a daily basis
Position requires the ability to travel up to 10% of the time
Position requires medium mobility throughout the branch buildings to meet internal customer demands.
Benefits and other total rewards components include:
Medical, dental and vision
Flexible spending accounts (fsa)
Voluntary benefit plans – accident, hospital indemnity and critical illness
Supplemental short and long-term disability benefits
Life insurance
Enhanced 401k plan
Paid time off (pto) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
You will be eligible for wawanesa’s annual bonus plan, entitled “goal achievement plan” (gap), that rewards employees for driving wawanesa’s success.
Tuition assistance and much more
If you have questions about compensation and benefits, please contact our human resources department at 858-874-5404 or email sd_human_resources@wawanesa.com .
Wawanesa general insurance company is an equal opportunity employer and is committed to a diverse workforceWawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected statusIf you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application processYou may request reasonable accommodations by calling the human resources department at 858-874-5404 or emailing human resources at sd_human_resources@wawanesa.com.
If you are interested in this exciting, challenging position with wawanesa, apply today with your resume.
Nearest major market: san diego
