Job details
Job type full-time
Full job description
This position will work from home
Purpose:
Place outbound phone calls to potential guests and owners, scheduling or confirming
Tours.
Essential duties and responsibilities (other duties may be assigned):
Consistently follow the i-serve standards at all times
Follow all company and department policies and procedures
Attend safety meetings, keep the workplace in safe condition, and work in a safe
Manner
Adhere to attendance policy and report to workstation at scheduled start time
Propose ideas or find ways to improve services, systems, and/or procedures
Place phone calls to potential guests from our computerized directory
Demonstrate knowledge of welk resort vacation ownership and services
Meet and exceed weekly outbound assigned call goals – including warm and
Cold calls
Perform script (with necessary adjustments) to ensure consistency
Maintain computer, telephone and other equipment
Communicate respectfully and politely with members and employees at all times
All other duties as assigned
Education and/or experience:
High school diploma or equivalent
Call center experience preferred
Skills:
Ability to analyze personal performance targets and adjust as necessary
Able to problem solve with decisiveness and urgency through completion
Ability to pay attention to detail and accurately record/report data
Ability to take personal responsibility, display initiative, and exercise good
Judgment
Ability to work effectively, maintain composure, and make decisions in fast-paced
Environment requiring quick responsiveness
Use good judgment and knowledge to recognize challenging situations to apply
Resolution
Utilize the freedom to go above and beyond to take initiative to create brand
Loyalty
Excellent oral and written communication skills
Strong organizational, leadership, and time management skills
Language skills:
Ability to read and interpret documents such as safety rules, operation and maintenance
Instructions, and procedure manualsAbility to write routine reports and
CorrespondenceAbility to speak effectively with customers or team members of the
OrganizationExcellent communication skills requiredMust be able to speak,
Understand, read and write englishMust have excellent english grammar skills,
Including punctuation, spelling, style, etc.
Reasoning ability:
Ability to apply common sense understanding to carry out instructions furnished in
Written, oral, or diagram formAbility to deal with problems involving several concrete
Variables in standardized situationsAbility to make decisions that are in the best
Interests of the companyAbility to be flexible and easily adapt to changeAbility to
Establish and maintain effective working relationships with co-workers, field personnel
And sub-contractors/vendors.
Physical demands:
The physical demands described here are representative of those that must be met by a
Team member to successfully perform the essential functions of this jobReasonable
Accommodations may be made to enable individuals with disabilities to perform
Essential functions.
While performing the duties of this job, the team member is regularly required to stand;
Use hands to finger, handle or feel; and talk and hearThe team member is frequently
Required to walk and reach with hands and armsThe team member is occasionally
Required to sit; climb or balance; and stoop, kneel, crouch or crawlThe team member
Must regularly lift and/or move up to 25 pounds.
Work environment:
The work environment characteristics described here are representative of those the
Team member encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
Perform the essential functionsThe noise level in the work environment is usually low
