Job details
Job type full-time
Full job description
Summary
Under the direction of manager, specialty pharmacy operations, the front-end supervisor oversees all front-end pharmacy operations such as prescription intake, benefits investigations, prior authorizations, and all front-end operational queuesThe supervisor will also support the pharmacy with issues concerning billing, and work as a liaison between the pharmacy and member arThe supervisor will monitor, develop, and train staff on front-end operating procedures as well as develop training materials to support the staff ensuring accuracy and compliance with sop’s.
Essential duties & responsibilities
Develop, implement, and oversee all front-end pharmacy standard operating procedures as it pertains to: prescription intake, benefits investigation, order entry, item entry, prior authorizations, and adjudication.
Actively contributes to the strategic planning and achievement of departmental goals and objectives; attends pertinent meetings when necessary
Respect and maintain confidentiality guidelines of hipaa.
Responsible for scheduling, developing, coaching, training, and directing department personnel.
Effectively communicate information to the staff and supervisors in an open and timely manner.
Handle pharmacy service-related complaints and concerns in accordance with company policy and promote a positive customer experience.
Assist with quality improvement programs (i.eUrac quality projects, achc)
Cooperates in the documentation and resolution of customer service-related issues.
Contributes to and supports an atmosphere of effective teamwork and coordination.
Observe employee performance and participate in writing performance reviews.
Oversee and develop pharmacy training materials for front-end operations and personnel.
Coordinate and assist with all employee training and development.
Monitor reports and operational processes to ensure maximum efficiency.
Assist in system software upgrades with testing.
Responsible for submitting any system issues or concerns to appropriate parties.
Assist other departments when necessary.
Follow and aid in enforcement of all company policies and procedures.
Responsible for other duties as assigned.
Education and experience
Certified and registered pharmacy technician, (colorado) in good standing required
High school diploma or equivalent
Registered with the state of florida (florida) in good standing required, certification preferred
Two years of experience as a pharmacy technician
Experience in a specialty pharmacy is preferred
Proficient with microsoft word, excel, and outlook
Knowledge, skills, and abilities
Attention to detail and accuracy.
Ability to handle multiple activities or interruptions at once.
Ability to communicate effectively, patiently and courteously.
Focused team player, who can work in conjunction with pharmacists, other departments, customers, and management.
Work independently with little supervision and meet daily deadlines.
Work environment / physical demands
This position is in a typical office environment which requires prolonged sitting and standing in front of a computerIn addition, this position requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including the operation of standard computer and phone equipmentMay have occasional high stress when dealing with customers/clients and employeesThis position may be required to work long hours.
