Job details
Job type full-time
Full job description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider wgu as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, wgu is also committed to being a great place to work for a diverse workforce of student-focused professionalsThe university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leadersWhatever your role, working for wgu gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Current wgu employees must submit their internal application before 9/29/2021 to be considered for the position.
Job profile summary:
Western governors university (wgu) is looking for an innovative and execution-oriented community manager to help advance the skills-based education and hiring movement through the open skills network (osn)The osn is a coalition of employers, education providers, workforce development organizations, military, and other stakeholders dedicated to advancing a skills-based education and hiring ecosystem that will enable pathways to opportunityThe osn was founded in september 2020, with wgu as a founding member, and has already grown to over 1200 membersThe community manager coordinates all activities across the osn, osn members, and the osn work groupsThis individual will develop communication channels and collateral to keep osn members and partners informedThis position requires exceptional project management, relationship building, and community engagement and coordination skillsThis individual must love collaboration and engaging with a diverse set of partners and stakeholdersThis individual will serve as the primary point of contact for prospective, new, and existing osn members and will ensure that participating in the osn is a quality experience.
Essential functions and responsibilities:
Osn member management
Build and execute a strong onboarding process and system for osn members.
Onboard new osn community members through 1:1 and group meetings - provide context on osn goals and objectives, share collateral materials, identify potential fit for work group engagement, and share opportunities for new members to engage.
Develop strategies for ongoing member management including technology, tools, processes.
Maintain member directory and osn email distribution lists
Document and anticipate community member needs and issue areas, identifying workstreams to address osn community needs.
Work group coordination
Serve as the main point of contact for work group coordinators across and facilitate sessions for working on interconnected issues
Support work group coordinators by assisting with meeting facilitation, agenda setting, preparing materials, moderating conversations, and identifying action items
Help work groups remain accountable for deliverables and work products
Identify challenges across work groups and offer solutions for improving coordination across work groups and workstreams
Cross-pollinate work group ideas and strategies for the benefit and advancement of osn
Communications and strategy
Advise and execute osn communications strategy, including identifying technology platforms for engaging the community, and best practices for community engagement.
Manage and update content on the open skills network website in coordination with the market leadership group and core team.
Coordinate with key partners and external networks including the u.sChamber of commerce foundation, the ler community manager, the american workforce policy advisory board, and other networks where alignment and coordination is critical to the success of osn.
Work with market leadership working group to identify opportunities to grow the alliance and engage key partners across the open skills ecosystem.
Develop general communications materials for the osn such as slides, briefs, and onboarding documents for new members.
Oversee osn community resources through shared document repositories and communication tools
Plan and strategize for at-large osn webinars by preparing presentation materials, developing agendas, identifying presenters, and advising on engagement strategies
Present key updates and developments to the broader osn community through webinars, emails, and newsletters
Performs other related duties as assigned.
Knowledge, skill and abilities:
Execution and follow-through
Strong communication skills, including written and presentation skills
Exceptional project management skills
Managing and prioritizing multiple projects simultaneously
Relationship building
Community coordination and engagement
Strategic thinking
Virtual event planning
Engaging and developing customers and key partners
Flexible with ambiguity and change
Competencies:
Organizational impact:
Plans and establishes goals and objectives for employees in job area, with direct impact on the immediate, or short-term results of the department, function, or office.
Typically, does not have budget accountability but may manage day-to-day elements of the budget and assist in compiling data to prepare annual budgets.
Problem solving and decision making:
Identifies, recommends, and implements ways to improve services and/or job area efficiency.
Responsible for input to and application of job area policies.
Problems and issues faced are general, task-oriented, and may be solved by referencing precedents and policies, and may require understanding of a broader set of jobs/issues.
Communication and influence:
Communicates within the job area to direct reports, and collaborates with other supervisors, and managers, mainly on job area-specific issues.
Requires the ability to communicate effectively with staff and leadership.
Explains policies, practices and procedures of the job area to others within the universityMay work cross-functionally to justify and gain cooperation of other parties on practices, policies, and procedures.
Leadership and talent management:
Supervises a team consisting of support employeesCoordinates, supervises, and reviews the work of team membersGuides and provides on-the-job training to direct reportsMonitors performance, coaches employees, and helps draft performance reviews with input from managerMay recommend hiring, firing, promotion, performance, and rewards decisions.
May also retain technical knowledge of day-to-day work of supervisee
Job qualifications:
Minimum qualifications:
Bachelor’s, advanced degree, or comparable experience in a relevant discipline with an emphasis on substantive or contextual knowledge
5 or more years of experience in partnership and community development
Department specific minimum qualifications:
Preferred qualifications:
3 or more years of project management experience, including project initiation, planning, execution, monitoring, and closure.
Travel 5-10%
Physical requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Optional letter of introduction
We want every candidate to do their very best throughout their entire career search with wguYour resume will no doubt have amazing facts and details and we know it will be impossible to add every amazing accomplishment to your resumeWe want to give you an opportunity to tell us about a few specific areas that are germane to this senior manager of compliance and accreditation in the teachers college openingTo that end, we are encouraging every candidate to tell us about your achievements in an organized letter on introductionHere is what we are looking for:
Tell us about an experience you needed to be self-directed and function independently when your role or surroundings were ambiguous
Tell us about your experiences in working and communicating with key stakeholders of other organizations to achieve results that were beneficial to both organizations.
A letter of introduction is not required; we simply offer this opportunity to interested candidates who want to better help us understand their achievements.
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As an equal opportunity employer, wgu recognizes that our strength lies in our peopleWe are committed to diversity.
