Job details
Job type full-time
Full job description
We are searching for a friendly, customer-oriented network engineer to provide front line services to the company’s ever-expanding client baseA candidate will work with clients to install, maintain, and troubleshoot various network and it related elements in a skilled and professional mannerThey also work in collaboration with other internal team members as well as customers, partners, and customer third party vendors.
Roles and responsibilities:
A candidate will be able to provide setup and support for multi-vendor network hardware and software appliancesThey will demonstrate advanced knowledge of routing, switching, wireless, and both standard and next-generation firewall systemsOther responsibilities include:
Technical requirements:
Perform in-house, on-site, and remote computer and network services.
Work with management and/or project team in coordinating and performing tasks required for successful completion of projects, complex workflows, and trouble tickets.
Drafting and solidifying client documentation, including network diagrams, assessment documentation, device configurations and support procedures.
Document time tracked on projects, service requests and elective customer network assessments.
Provide escalation assistance to junior level help desk employees.
Must be able to independently lead cross domain troubleshooting activities with internal and external stakeholders.
Must be able to produce technical videos outlining/explaining changes to team members and customers.
Must be able to produce technical training videos outlining/explaining for internal team members.
Must be able to use drawings during troubleshooting events to ensure all stake holders are aligned with expectations and data collection.
Recurring review of engineer work/communications to identify csi’s and develop improvements.
Other duties as required.
Interpersonal and soft-skills requirements:
Proactive in communication and evaluation of processes.
Must be assertive in their engagements with the operations team as well as management.
Must show initiative to lead and grow other engineering resources as well as operator resources.
Must be self-guided in their learning journey.
Must be determined to identify and solve problems rather than simply pointing them out.
Basic qualifications:
Current cisco ccna certification is required.
Experience with enterprise-level network design, engineering, and administration.
Experience with common networking devices such as firewalls, switches, and fabric interconnectsCommonly used brands include cisco, meraki, and palo alto.
Experience interfacing with customer pocs to evaluate networking needs or requirements and explain technical terms to non-technical users.
Preferred qualifications:
Experience with cisco asa, cisco firepower, meraki, palo alto.
Experience with cisco routers, cisco switches
Experience with cisco ap`s and wireless controllers, meraki wireless
Experience with manage engine products and/or other snmp monitoring platforms.
Experience working with an itsm system such as fresh service, zendesk, servicenow, etc.
