Job details
Job type full-time
Full job description
Whyhotel is a venture-backed dc-based startup on a mission to change the future of hospitalityWe operate both residential and hospitality assets including `turn-key, pop-up hotels.” blurring the line between hospitality and home, we offer curated spaces in hand-picked neighborhoods with the perks of a hotelWhether you’re with us 3 days or 3 years, this is more than just a space to spend the night—it`s a place to call home for as long as you’re here.
Founded in 2017, we are growing our teams rapidly both onsite at our amazing properties and across the nation for remote employees—come join us!
As a product manager of guest experience, you will be responsible for curating all aspects of how our customers interact with whyhotel from the booking process, the communication prior to check-in, the complete experience while the guest is staying with us, and the check-out processThis role will work closely with many different teams to ensure that changes to our process and products are thoroughly evaluated, dependencies are understood and accounted for, and prioritized against our company goals and objectives.
Responsibilities
Close collaboration with the entire product team in creating a cohesive roadmap for the organization that drives value to the guest
Working with other teams to define our different product lines and being able to communicate effectively how they fit into our brand.
Close collaboration with the growth team determining how to best market our products so that it is clear to our potential customers.
Driving the look and feel of our different product lines from the aesthetics of the interior/exterior, lobby, to the guest rooms.
Understanding our guests and how they are interacting with usIdentifying and analyzing where we need to improve the experience vs where we are excelling.
Benchmarking our brand in the industry to identify what our competitors are offering and where we have opportunities.
Utilize data points that are available to surface areas of improvement that are not immediately known.
Identify analytics that would provide more granular understanding of how are guests or products performing and working with teams to expose that data.
Working closely with the flexible operation support team to understand how we are supporting our on-site staff throughout the lifecycle of our products.
Close collaboration with the sales team to understand their needs and ensure they have what they need to be able to sell our products.
Communicate to the organization the priorities and goal alignments of the initiatives, ensuring the value being delivered is clearly understood.
Create and maintain documentation that supports the product strategy.
Facilitate discussions by ensuring we have a good understanding of what the problem is and how we solve it.
Qualifications
Bachelor’s degree in a relevant field
3-5+ years of experience in product management, start-up and/or growth stage company experience a plus
Strong interest or background in hospitality, travel, retail or related industry preferred
You have an analytical approach to operations, are process driven, and have a strong financial acumen
You are highly organized and excel at managing your time and resources proactively
You are a quick thinker, a problem solver, a skilled communicator, and a world-class motivator
You lead by example and embody the core values of whyhotel
You have a blue-collar mentality of getting the job done“that’s not my job” isn’t in your vocabulary
You thirst for knowledge and know how to obtain that knowledge in a self-sufficient manner
You are a wonderful communicator and enjoy working with all stakeholders throughout the company
Benefits & perks
Medical, vision & dental insurance
Competitive pay
Performance bonuses
Generous stock options
401k + 4% employer matching program
Unlimited pto
Flexible spending accounts
Cell phone reimbursement
Discounts to stay at select whyhotel properties
Life insurance
Your own sabbatical
Monthly wellness stipend
Remote-first policy
If you don’t meet 100% of the above qualifications, we still encourage you to apply!
All your information will be kept confidential according to eeo guidelinesWhyhotel values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each otherWe are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectivesWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
