Job details
Job type full-time
Full job description
Willamette valley bank has an opening for an encompass administratorThe encompass administrator is responsible for the effective operation, customization and maintenance of the encompass loan origination software (los)We offer competitive pay and benefitsThis is a fully remote position (must live in or, wa, id, ca, co, tx, az, or mi).
At willamette valley bank, we go further for our customers, our employees, and our communitiesWe have been rated the number one community bank nationwide since 2019 by american bankerOur focus is on being better, not biggerCome join the wvbk family!
Support the daily users of the banks various lending platform tools, mostly focused on the loan origination system (encompass).
Manages redesign of existing resources such as encompass (to include e-disclosure and e-folder), and integration of marketing platform with encompass.
Manages implementation of new resources as assigned.
Maintains knowledge of encompass development updates and changes.
Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Maintains system protocols by writing and updating procedures.
Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
Maintains user confidence and protects operations by keeping information confidential.
Prepares technical reports by collecting, analyzing, and summarizing information and trends.
Deliver an extraordinary client experience by exceeding expectations.
Foster a positive and proactive work environment for team members.
Train and drive communication, consistency, urgency and credibility within the department.
Comply with and ensure that all staff under supervision follows all applicable policies and procedures as well as governing laws and regulationsThis includes but is not limited to: performing all assigned duties under the banks compliance programs and related laws and regulationsSuccessfully completing all mandatory compliance training including bsa and any other training assigned in a timely manner.
Other duties as assigned
Knowledge, skills and abilities:
Ability to perform hands-on los software and hardware troubleshooting
Ability to document and maintain configuration and process information
Ability to present ideas and solutions in user-friendly language
Ability to identify training needs, prepare and facilitate training for end users; this includes new employee training, regulatory changes, new features, and refresher training as required
Strong interpersonal, oral and written communication skills
Ability to conduct research for products that support mortgage loan workflow improvements
Knowledge of mortgage operations and systems.
Strong knowledge of encompass los including setting up users and system administration.
Excellent verbal and written communication skills.
Ability to write reports, workflows, instructions and business correspondence.
Demonstrated analytical and problem-solving skills, attention to detail
Effective prioritization and project management skills.
Ability to work in and effectively adjust to, a rapidly changing environment.
Advanced computer skills including: word processing, spreadsheet programs, and internet and database management.
Education and experience:
Bachelors degree in information technology or related field or an equivalent combination of education and experience.
3+ years of experience in encompass administration
3+ years of experience in mortgage lending operations
Compensation:
Pay range for co applicants is $65,000 - $85,000+
Job type: full-time
Work location: multiple locations
