Job details
Job type full-time
Full job description
Williston financial group (wfg) is the portland, oregon-based parent company of several national title insurance and settlement services providers, including wfg lender services and wfg national title insurance companyOne of only six national underwriters, wfg achieved a national footprint faster than any title insurance provider in historyThe wfg family of companies offers full-service title insurance and settlement services for use in residential and commercial mortgage and real estate transactions nationwideFor more information, visit www.wfgnationaltitle.com.
Job purpose:
Valutrust solutions is a dynamic technology company offering an energetic, supportive work environmentOur customer service representatives are responsible for managing new and existing orders from our clientsWe offer a suite of residential mortgage-related products including but not limited to title, appraisal, 4506 processing and flood certificationsThe primary function of this candidate is to assist clients and vendors in the delivery of these products as quickly and accurately as possible.
Essential job functions:
Engage in wfg company culture that emphasizes engagement in our 4 cs, quality of work and high performance.
Manage pipeline of client orders in vista system.
Contact vendors to assign orders, establish price, and retrieve order status including requesting overdue orders.
Answer and manage all client requests via phone and/or email in a timely manner.
Identify errors on completed orders and request revisions from vendor.
Evaluate and track vendor performance on each order.
Review daily and weekly reports to ensure appropriate notifications are sent to clients and vendors.
Make recommendations to management on procedural improvements.
Answer and assist with incoming phone calls.
Perform any additional task that may be needed to run the business in day to day operations.
Knowledge, skills and abilities:
Excellent organizational and troubleshooting skills.
Energetic, highly motivated individual who exudes friendliness and professionalism.
Ability to multi-task and work independently with minimal supervision.
Fast and efficient typing and computer navigation skills.
Strong analytical and time management skills.
Strong interpersonal and communication skills to interact with employees, partners and customers both verbally and in writing.
Adaptability to learn quickly, multi-task, and retain information specific to the business domain.
Basic qualifications:
High school diploma or equivalent.
Demonstrated experience with ms office suite.
Must successfully pass a criminal history background check.
Preferred qualifications:
College degree in business, finance or related field.
Previous industry experience.
Supervisory responsibility:
This position has no supervisory responsibilities.
Work environment:
This job operates in a professional office environmentThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical requirements/ada:
No unusual physical requirementsRequires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
Job frequently requires sitting, handling objects with hands.
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs.
Vision requirements: ability to see information in print and/or electronically.
Position type/expected hours of work:
Days and hours of full –time position are monday through friday, 8:00 a.mTo 5 p.mPart-time positions may be considered.
Travel:
No travel is expected for this position.
