Job details
Job type full-time
Full job description
“windstream is considered an essential business and we are hiring nowAs our company responds to covid-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.
About the role:
The wholesale customer account manager is the customer’s liaison to assist them in support of post sales functionsThe liaison is assigned to a specific set of account executives within the wholesale business unit and supports both the customer and the account executive with information and tools vital to ensuring a positive customer experience.
This role is responsible for fostering customer-centric relationships necessary to execute and create a best-in-class customer experience, directly influencing revenue growth and profitability.
Essential duties
Confirm orders have hit the service delivery team and be sure customers understand who is working their order.
Service delivery assistance
Billing assistance
Inventory assistance
Disconnect assistance
Noc escalation assistance
Required skills and experience
Outstanding customer-facing skills with a distinctive ability to nurture relationships and convey empathy.
Strong verbal and written communication skills, strong interpersonal skills and ability to deal effectively in a team environment
Ability to analyze complex problems, clearly communicate operational needs
Excellent organizational, time management, multi-tasking and prioritization skill.
Highly motivated, self-starter who can thrive independently or in a team environment
10% travel as required
Job requirements
College degree and 4-6 years professional level experience; or 8 years professional level related experience; or an equivalent combination of education and professional level related experience required.
Eeo statement: windstream is an equal opportunity employerAt windstream, we celebrate the authenticity and uniqueness of our people and their ideasAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veteransThe diverse voices of our employees fuel our innovation and our inclusive cultureEmployment at windstream is subject to post offer, pre-employment drug testing401845
