Job details
Job type full-time
Full job description
Job purpose:
The fulfillment planner’s primary responsibilities are managing outstanding customer sales orders awaiting fulfillment and evaluating and communicating information related to manufacturing of woodland foods productsThis position reports to the sales and marketing solutions manager.
Essential duties and responsibilities
Manage outstanding customer sales orders awaiting fulfillment (prioritizing fulfillment of orders based on customer expectations, system capabilities, transit time and order processing time; communicating with customer experience and sales staff on order statuses and needs for modifications and updates)
Evaluate and communicate information related to manufacturing of woodland foods products (assisting sales management with evaluation of manufacturing priorities; understanding the systems, processes and capabilities of the manufacturing equipment and spaces; relaying information to customer experience and sales staff inquiring about manufacturing lead times)
Understand and process a high volume of information by utilizing strong communication skills, including proactive listening
Work with cross-functional teams (receiving, production, shipping, customer experience, sales quality assurance) to facilitate improvements and updates to existing and new processes and best practices
Actively participate in team meetings, and provide relevant feedback to supervisors regarding sales operations concerns and areas for improvement throughout the business
Meet individual and department kpi’s
Secondary functions
Perform other job-related duties and responsibilities as may be assigned
Qualifications/requiremen
2-4 years workng within a sales operations/supply chain role (can include customer service, shipping management, production management, material handling management or general sales order fulfillment management)
Experienced user of microsoft office suite applications with a focus on excel (minimum of 2-4 years experience)
Food industry experience desirable
Skills/abilities
Ability to learn and demonstrate cursory knowledge of a large product line (over 1,800 products)
Ability to learn and understand the workflows and processes of sales, sales operations and the operations department
Self-discipline, self-motivation and flexibility to successfully work from home when required
Strong time-management and organizational skills
Confident oral and written communication skills, including upward communication to management
Ability to use critical thinking and outcomes-oriented approach in problem-solving and constructively manage customer business
Strong customer orientation, being mindful of customer expectations
Strong work ethic
Excellent interpersonal skills and ability to work within a team
Takes ownership and responsibility of work - employee can be depended upon to be available for work, do it properly and complete it on time
Decision making and judgment – respond and react appropriately to various situations/problems/etc.
Innovation - make constructive suggestions
Strong analytical and problem-solving skills
Proficiency with office 365 and understanding of microsoft teams, skype and/or zoom collaboration and communication tools
This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
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