Job details
Job type full-time
Full job description
About workspan
Workspan ecosystem cloud is a global network of companies and ecosystem professionalsOur mission is to be the world’s trusted ecosystem by connecting businesses with trusted partners to create value and abundance togetherCompanies like microsoft, netapp, dell and sap use our application to securely manage joint sales, joint marketing and joint solutions with their partners.
Founded in 2015 and backed by experienced venture capital firms, workspan is on a growth trajectory and has been defined as a category leader in the cloud ecosystem space.
The role
The solutions architect is a key role within the professional services teamIt is the solution architect’s responsibility to understand our customer’s business problems and design the appropriate technology solution for them.
Key activities to include: requirements gathering, work with our internal modeling team to architect the best solution for the long term success of our customers.
The successful candidate has a strong understanding of software professional services delivery, excellent communication skills and polished sales skills based on finding solutions to meet customer requirementsListening skills, confidence and the ability to quickly become a trusted advisor are traits that separate high performers from others in this role.
This is an important and critical part of our professional services team as getting the requirements right from the start is key to the success of our projectsThis role reports to the srDirector of professional services.
Responsibilities
Establish a strong understanding of customers’ business needs by creating value to customers for our solution footprint.
Own the business requirements document process from requirements gathering to sign off from customer
Lead the process of translating the signed off requirements into an implementable and scalable model by working closely with our internal modeling team
Be the trusted advisor during the implementation phase and recommend and build the best and a scalable solution for the success of our customers, initiating changes with the customers existing process, if required
Understands the workspan product roadmap and can advise the customer on customizations.
Utilize customer’s feedback and your own observations to form a comprehensive understanding of the customers’ needs and provide this feedback and prioritization to the product team for enhancements
Work closely with your manager to ensure project progression as per the project plan, assess and manage risks to project completion and proactively address any risks or deviations to the plan.
Lead the project status meetings with the customer to understand any changes to the agreed upon requirement to an ongoing project and manage the change order process with your manager
Partners with your manager to identify system and process improvement opportunities for better customer service
Ensures project/department milestones and goals are achieved
Regularly review delivery of scoped engagements and build best practices, in order to fine tune scoping and better address the needs of future customers.
Qualifications
Technical background with at least 5+ years of experience in one or more of the following areas including but not limited to -
Engineering and software architecture design
Business analysis
Project and product management
Excellent communication skills
Ability to articulate value to key stakeholders
Deep analytical skills, ability to understand the business process and tie the requirements and process to the technical specifics.
Experience with longer term planning for customer’s use of our solution and platform for large, complex implementations and rollouts
Experience in planning and executing customer discovery meetings / workshops
Adept at navigating political and hierarchical landscape and facilitates the customer decision making process.
Bachelor`s degree required or equivalent experience
Available to travel up to 35%
Eligibility
Legal authorization to work in the u.sIs requiredWe will not sponsor individuals for employment visas, now or in the future, for this job.
Must be willing to travel 30%
Must be willing to work out of a home office
