Job details
Job type full-time
Full job description
Overview
Writopia lab is an award-winning 501(c)3 nonprofit that runs writing workshops for kids ages 4 to 18Since its formation in new york city in 2007, writopia lab has grown into a nationwide community of young writersOur mission is to foster joy, literacy, and critical thinking in children and teens from all backgrounds through creative writingWe create a safe and engaging space for writers at all stages of the writing process, and we aim to provide the creative inspiration, individual attention, and intellectual environment that may not be available to them at school.
The ideal candidate for the registration administrator position is a resourceful team player who can problem-solve, communicate efficiently, and keep track of details and deadlinesThis role has a broad scope and is responsible for aspects of client communication, student enrollment, payment, and troubleshooting basic technical issuesIt requires excellent organizational skills, comfort in a public facing role, the ability to follow up consistently with internal teams and customers, and an unflappable and pleasant attitudeThis is a full-time position reporting to the associate director of program operations.
Responsibilities
Communicate with clients via email and phone regarding scheduling, payment, and other customer service-related needs
Oversee an inbox receiving 70+ emails daily; coordinate with team in responding to email inquiries
Organize and confirm registrations in a large, data-heavy google sheet
Assist in coordinating enrollment for all programs
Update google calendars and online schedules
Enter payment information into google sheets
Help troubleshoot common tech issues with clients over the phone or via email
Coordinate timelines for projects
Qualifications and skills
B.aOr a.aDegree
Minimum of two years paid experience in an administrative or secretarial position
Comfort with technology and willingness to learn new tools and platforms
Professional experience in a detail-heavy role
Knowledge of gsuite, google calendar, google sheets, and google documents
Strong spreadsheet skills and comfort with handling data
Experience working in a busy, shared inbox with other team members
Customer service experience
U.sWork authorization required
Experience at a nonprofit organization preferred
Must be fully vaccinated
Compensation
Salary is commensurate with experience.
Location & hours
Full-time, combination of remote work and in-person work at our upper west side, manhattan office.
Employer-funded benefits include
Medical insurance (employer pays 98% of premium for primary plan, though other options are available)
Life insurance
Long-term disability insurance
Employee assistance program, life care-offers resources for managing your legal and financial affairs, care for elders, care for children, wellness
Additionally, we offer access to the following employee-funded programs
401k retirement plan
Dental insurance
Vision insurance
Flexible spending account
Commuter benefit account
Voluntary life insurance — additional life insurance above what the company providesAvailable for yourself, your spouse, and/or your children
Critical illness insurance — provides payments for covered medical conditions in addition to other insurances
Hospital indemnity insurance — provides payments in addition to other insurances if you`re admitted to a hospital for covered illnesses or injuries
Voluntary short term disability insurance — provides a percent of your income during initial weeks you`re out of work because of illness or accident
Accident insurance — provides payments for specific injuries and medical services in addition to any other insurances
Hyatt legal assistance — offers consultation with legal professionals for personal legal matters
Paid time off
10 vacation days (increases with seniority)
12 holidays
5 sick days
If you have children of your own they may attend writopia lab workshops free of charge during the period of your employment, so long as the workshop has at least three paying students and is not so crowded as to require an extra staff member.
Applying for the job
To find out more information regarding who we are and what we do here at writopia lab, please visit our website at www.writopialab.org.
We will call your references, and we will need at least one of your professional references to tell us more than whether or not they would re-hire you.
Writopia lab is an equal opportunity employerWritopia lab does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or on any other basis covered by appropriate lawAll employment is decided on the basis of qualifications, merit, and business need.
No phone calls or drop ins, please.
