Job details
Job type full-time
Full job description
City: virginia beach
State/province: virginia
Country: united states
Department: project management
Date: tuesday, september 21, 2021
Working time: full-time
Ref#: 20013452
Job level: individual contributor
Job type: experienced
Job field: project management
Seniority level: associate
Description & requirements
About xerox holdings corporation
For more than 100 years, xerox has continually redefined the workplace experienceHarnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforceFrom the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being doneToday, xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, industrial internet of things and cleantechLearn more at www.xerox.com and explore our commitment to diversity and inclusion.
Position summary
The managed it service (mits) coordinator’s primary role is to provide oversight and management for new client onboarding projectsThis individual works hand in hand with the mits managers to maximize the work and schedule in order to drive customer service and revenueWe seek a highly professional individual with strong written and verbal communication skills and time management skills.
This is a remote position.
Roles and responsibilities
Project management
Schedules internal kick off meeting
Runs internal kick off meeting
Runs external kick off meeting
Works with engineers on milestones completion
Communicates with customer on project updates
Coordinates project completion
Reviews new agreements and resource availability with mits onboarding manager
Escalates issues as needed
Ability to manage multiple complex interactive projects from plan to delivery, dealing with risk mitigation, issue management, and project status reporting
Work with mits managers on special projects and consulting.
Manage day-to-day operations such as tickets, escalations, billing, dispatch schedule, projects and other initiatives.
Prepare reports for management to provide insight to resource utilization, project updates from a financial perspective, and other relevant kpis.
Collaborate with team leads from other service delivery areas to encourage collaboration between groups to improve the overall employee and customer experiences.
Qualifications and education requirements
Communication, oral - speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Communication, written - ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
Problem solving - identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.
Business ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Team builder - balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
Analytical skills - ability to use thinking and reasoning to solve a problem.
Skills & abilities
Education: bachelor`s degree or technical school preferred
Experience: 2 plus years of experience in management of projects (it experience is a plus)
Xerox is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by lawLearn more at www.xerox.com and explore our commitment to diversity and inclusion! people with disabilities who need a reasonable accommodation to apply or compete for employment with xerox may request such accommodation(s) by sending an e-mail to xeroxstaffingadmincenter@xerox.comBe sure to include your name, the job you are interested in, and the accommodation you are seeking.
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