Job details
Job type full-time
Full job description
Company description
We’ve all had a recruiting experience that stands out, either because it was magical or ‘oh so horrible.’
The technology that recruiting teams use to find, connect with, and advance talent often shapes a candidate’s experienceYello’s software enables employers to recruit effectively and efficientlyIf it excites you to be a part of a team that helps some of the world’s largest brands connect with their talent, then come grow your career with yello.
Founded in 2008, yello is a venture-backed talent acquisition software company that empowers fortune 500 and fast-growing enterprise companies to find the best talent for their organizationsOur solutions help recruiters love their work — and helps people early in their careers find their dream job.
~we believe in bringing our authentic selves to work.
~we are hungry to learn and are forever curious
~we put the customer first
~we focus on execution
~and last but not least, we strive to start with empathy in all of our interactions
About the role
The integrations consultant owns the process of designing, building, testing, and deploying integrations between yello and external applicant tracking system (ats) platforms, job boards, hr systems, assessment tools, etc for yello’s customersThe consultants works collaboratively with integration developers, product managers, project managers, and other customer success team members to successfully design, build, test, and deploy integrations.
To be successful in this role, the consultant must demonstrate acumen in the following areas:
Managing the project lifecycle for integrations with the customer’s ats and other external platformsThis includes guiding the customer towards best practices, gathering requirements, configuring the system, developing process flows and other relevant documentation, conducting gap analysis, ideating workaround solutions for gaps with developers, managing testing, managing production migration, and providing post-implementation support
Leading multiple integration projects simultaneously
Working collaboratively with customers (usually over the phone) to design, test, and deploy integration projects
Holding customers accountable for deliverables they are accountable for and managing escalations when necessary to avoid project delays
Working independently and showing sound judgement for escalations to management
Working collaboratively with other team members in yello’s customer success organization (cso), particularly the product implementation team, who will provide support (as needed) for project background, field mapping, customer discussions, etc.
Working directly with development teams and product managers to ensure integration requirements are fully understood, are feasible, and can be delivered on timeAdditionally, this person must collaborate with developers to design solutions for gaps identified during the requirements phaseMust be able to evaluate which gaps are worthy of a customized solution (and may be viable features for the integrations product) and which should be resolved via a workaround.
Working directly with project managers who are engaged to provide additional support for complex projects
Collaborating with customers to establish and execute a rigorous testing plan
Managing customer communications, customer relationships, customer expectations, action items, updates, due dates, and deliverables related to integrations
How you`ll make an impact
Serve as a liaison between customers, product, cso, project management, and engineering on integration projectsManage expectations of key stakeholders through frequent and transparent communications.
Work with the aforementioned teams to:
- understand and document integration needs and requirements
- translate business needs and requirements into technology solutions
- establish key milestone dates and hold the project team accountable to these dates
- develop project goals, priorities, and approach/create project plans and monitor on-time delivery of project
- monitor the quality, design, and development of technology solutions
- lead customer-facing discussions regarding integration projects
- contribute to grooming meetings and planning meetings with the integration development team.
Reviews project deliverables to ensure quality and accuracy before releasing to business owners to review
Keep projects moving efficiently and help project team stay on track with their responsibilitiesEscalate issues and risks to management appropriately using defined procedures.
Ensure smooth and on-time delivery of new integration projects
Determine deployment requirements (e.gTiming, audience, communications, training, etc.) working with project team members
Identify, resolve, and escalate potential risks and issues that may cause a delay
Facilitate meetings with project team members on a regular basis to review project status
Collaborate with 3rd party teams engaged by the customer to support the integrations projectThese 3rd parties may include, but are not limited to, staff from ats vendors, contractors, etc.
Conduct independent research and become a subject matter expert regarding various external systems including but not limited to ats, apis, job boards, etc.
Work closely with yello’s customer success organization, who will provide support (as needed) for project background, field mapping, customer discussions
Define and execute onboarding procedures for new integration consultants and senior integration consultants.
What we`re looking for
2+ years of experience in a similar role (customer success, implementations, integrations, etc)
Strong analytical, problem-solving skills with critical thinking abilityYou enjoy identifying root causes and solving difficult problems
Highly enthusiastic, good sense of humor, and positive, customer-service mindset
Previous experience working in hr systems is a plus but is not required
This role is responsible for managing multiple integration projects simultaneously, must have strong organizational skills and the ability to work independently
A bachelor`s degree or equivalent work experience is required
Additional information
We are open to remote applicants for this position as long as you are based in one of the states we are set up to do business in: ca, co, fl, ga, il, in, ks, mi, nc, nh, ny, pa, va, and wi.
Yello is an equal opportunity employerAll applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Candidates local to chicago are preferred but we are open to candidates working remotely from other locations in the us
You must be authorized to work in the united states
Must be able to sit or stand for continuous periods of time
This role frequently communicates/interacts with individuals, must have strong written and oral communication skills
Job type: full-time
Work location: multiple locations
