Job details
Job type full-time
Full job description
Summary of position
The user acceptance tester (uat) will proactively communicate and collaborate with operations staff, developers and testing staff to analyze user stories and business, technical, and functional requirements.
Essential job requirements
Coordinate testing efforts with internal business teams to get appropriate user scenarios for existing functionality
Create clear, concise detail-oriented application uat test plans and scripts
Coordinate testing efforts with business teams to obtain user scenarios for current functionality
Execute uat test plans, document results, report and track any issues to developers for resolution, review all resolved incidents/issues, confirm work is completed
Investigate, triage and resolve time-sensitive system issues reported by end users and other customers that require collaboration across business units
Create and maintain release notes, user manuals, and training material
Provide positive communication and objective feedback to software development project team
Develop and maintain business knowledge
Validate successful implementation of system issues
Required education bachelor’s degree and/or equivalent combination of relevant education and/or experience
Required experience
Experience with software testing (writing test cases and detailed test scripts), and planning and executing test activities
Excellent problem solving and analytical skills
Able to work independently, self-directed and solutions-oriented
Sound organizational and planning skills and excellent interpersonal skills
Communicates with thoroughness and clarity in an honest and transparent manner
Work effectively in a team setting as well as independently with minimal supervision and direction
Ability to report, prioritize, and track all defects to resolution
Ability to work quickly with accuracy and attention to detail
Independent decision making and good judgement
Required skills
Problem solving: identifies and resolves problems in a timely mannerGathers and analyzes information skillfullyDevelops alternate solutionsWorks well in group problem solving situationsUses reason even when dealing with emotional topics.
Multi-tasking: able to work in a fast-paced environment by prioritizing and multi-tasking.
Able to meet deadlines with a high level of creditability, integrity, professionalism, customer service and motivation.
Detail oriented: must pay particular attention to details in all transactions to ensure accuracy, completeness and timeliness.
Customer service: manages difficult or emotional customer situationsResponds promptly to customer needsResponds to request for service and assistance.
Communication: speaks clearly and persuasively in positive or negative situationsListens and when needed, gets clarificationPractices active listening skills to determine the nature of the problem/callPractices excellent telephone and written communication skills including voice tone and grammar.
Teamwork: contributes to building positive team morale.
Attendance/punctuality: is consistently at work and on timeEnsures work responsibilities are covered.
Preferred skills
Experience in powerbi, ivr and phone systems
