Zapier’s talent acquisition team is looking for a recruiting operations manager to build inclusive, scalable recruiting infrastructure as we grow our global teamAs zapier’s recruiting operations manager, you’ll integrate processes, data sets, and tools to boost recruiter effectiveness, candidate experience, and equity throughout the hiring processThis role will lead all aspects of recruiting reporting, workforce planning, data, metrics, process, and toolingThis is also a leadership role—you’ll manage, coach, and develop our group of (amazing) recruiting coordinators, plus additional staff as you establish a strategy and grow your team.
About you
You are data-focusedYou have experience analyzing and modeling dataYou’re capable of running your own reporting and analysis with occasional support from the data teamAnd you’re excited to learn new reporting and data systems as zapier grows.
You love building and tuning new processes and toolsYou have experience researching and rolling out new tools for an entire teamYou will own our recruiting tech stack and be zapier’s point of contact for our recruiting vendors—with the goal of ensuring optimal utilization.
You keep track of, prioritize, and lead multiple projectsYou have experience in project management, with previous experience working in or with a recruiting function in a high-growth organizationYou’ll become an expert on our talent strategy and prioritize your team’s efforts to align with our biggest recruitment opportunities.
You have excellent communication skillsYou will work regularly with zapier’s leadership and other stakeholders from various disciplinesIdeally, you find solutions that address both the needs of the recruiting team and zapier’s business objectives, and build mutual understanding around difficult decisions.
You’re adaptableYou’ve been in fast growing companies and know how to build, change, and adapt to the needs of a company as it grows.
Things you might do
Zapier is a small, fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organizationThat said, here are some things you’ll probably do:
Manage and grow a team of recruiting coordinators
Develop and lead zapier’s recruiting data and analytics program with weekly, quarterly, and annual reporting on our key performance metrics
Optimize performance of the talent acquisition team, working with our leadership on capacity planning and optimization around work distribution for the entire teamYou’ll also help with volume forecasting, headcount planning, and leave management.
Build training programs for the recruiting team, hiring managers, and interviewers on operational changes to promote excellence
Develop, manage, and take action on our recruiting insights surveys, gathering feedback from hiring managers and candidates on recruitment quality.
Maintain all related documentation to ensure clarity and equitable access to recruiting information for candidates, hiring managers, and interviewers.
Facilitate monthly & quarterly business reviews with recruiting and executive leadership
Stay up-to-date with trends in the industry and identify innovative ways to improve our hiring capabilities
