Zendesk’s award-winning product marketing team is looking for a product marketing manager to develop and grow our messaging marketing programsThis role is responsible for implementing zendesk’s messaging and related product initiativesThe candidate will partner with product, campaigns, enablement, tech alliances, and gtm to drive product discovery, adoption, and usage.
Responsibilities:
Assist in developing the product marketing strategy and messaging as it relates to our messaging and related product offeringsCraft and socialize a story that aligns with our overarching product narrative and addresses the key problems customers encounter.
Evangelize messaging’s product functionality, strategy, and roadmap across the business through presentations, videos, demos, and at in-person events (once travel is permitted).
Develop and launch programs to increase the adoption of messaging and related products.
Collaborate with campaigns and content teams to develop relevant content that aligns with gtm strategy and can be used in campaigns, enablement and other customer interactions focused on product adoption.
Partner with sales enablement to develop and deliver enablement for customer-facing teams on product launches, sales plays, and competitive takedowns.
Drive awareness to integration partners for customers with complex requirements.
Skills and experience:
3-5 years of experience in product marketing at a high-tech company, or similarExperience with product activation and adoption initiatives is a plus.
Customer-first mentality and the ability to advocate for the customer’s needs across the business!
Comfortable in a startup-like environment and can operate independently to build and implement new programs and initiatives.
Strong communication and storytelling skills!
Experience owning and building cross-functional marketing programs.
Excellent writing and presentation skills - we love slides here at zendesk ;)
Strong attention to detail and knack for keeping things well organized.
About zendesk - champions of customer service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service onlineToday, zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centersZendesk products are built with love to be lovedThe company was conceived in copenhagen, denmark, built and grown in california, taken public in new york city, and today employs more than 4,000 people across the worldLearn more at www.zendesk.com.
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