Who are we looking for?
Zendesk is a service-first crm company that builds powerful, customizable software designed to improve customer relations! at zendesk, we encourage growth, innovation and believe in giving back to the communities we call homeGlobal diversity equity & inclusion (gdei) is driven by a people first and leader led approachIt’s about our people knowing they are valued and our leadership commitments are intentionally woven into the fabric of our culture.
As we build out our gdei team, we are seeking senior director of global diversity, equity and inclusion who will help shape a defined strategy and roadmap to ensure zendesk provides employee experiences and strategies to increase the attraction, development and retention of diverse talent to build talent capabilities in support of zendesk goals and in service of exceeding the expectations of our diverse customers - partnering with the various functions and business leaders across the organization to bring this vision to life and to further cement these ideas, policies and strategies throughout zendeskReporting into the vp, global diversity equity & inclusion, david wKim, the senior director of gdei is a remote role to any majo metro area.
This role will:
Serve as a thought-partner to vp, global diversity equity & inclusion along with zendesk’s global diversity council and lead the gdei people practices focused on increasing diversity that reflects the diversity in the world
Assess, integrate and align gdei throughout all people practices and coe areas, such as talent management, total rewards, and talent acquisition to systemically block bias, reduce risk and increase equity and inclusive practices
Partner with vp, gdei and people & places leadership team to build the overall people focused strategy to increase external diversity pipeline development and internal diversity pipeline development through innovative early talent practices and diversity focused leadership programs such as executive sponsorship.
Build, create strategy and lead diverse talent communities team to build relationships, manage recruiting events in partnership with talent acquisition, diversity people partners, employee communities and business leaders to source and hire diverse talent.
Work with diversity people partners as dotted line leader to ensure integration of gdei strategies, reporting, talent capabilities and representation goals are aligned with functional diversity plans and functional leaders.
Expand and partner with external agencies to support diversity, equity and inclusion initiatives embedded in functional diversity plans as well as coe gdei people priorities
Partner with legal, employee relations and eeoc/ofccp reporting teams to align aaps with functional diversity action plans.
Candidate requirements:
The successful candidate will be highly collaborative, working effectively and efficiently with all functionsThe senior director of de&i will be a tireless teacher and communicator, who has extensive experience in the diversity, equity and inclusion spaceThe successful candidate will be someone who is highly data and metrics-drivenThe senior director of de&i is a diplomatic and effective influencer.
The ideal candidate is:
An inspirational and visionary leader who can take the employee experience and transform it into an innovative new platform
A data-driven leader who has a track record of delivering operational excellence, efficiency, and analytics, and creating impact within an organization
Someone who lives the zendesk values: practices empathy; is humblident - simultaneously confident and humble; and focuses on relationships
A proven cross-functional leader and influencer who can partner with multiple partners across the organization to get things done
Seeks solutions and will come to the table with a multitude of ideas for how to accomplish objectives
Learning agile and willing to fail fast and learn from mistakes
Has a unique background and set of experiences to pull best practices from, versus prescribing a pre-existing hr playbook
A phenomenal teammate who is willing to roll up their sleeves to get the job done and wear many hats
Actively involved in the diversity, equity and inclusion functional community and able to attend important events and conferences in the space as needed
Transparent and accountable for their actions
Able to thrive in a fast-paced and continually evolving environment
Invested in the improvement of the organization above all else
About zendesk - champions of customer service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service onlineToday, zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centersZendesk products are built with love to be lovedThe company was conceived in copenhagen, denmark, built and grown in california, taken public in new york city, and today employs more than 4,000 people across the worldLearn more at www.zendesk.com.
We believe in serviceLearn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplaceIndividuals seeking employment and employees at zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable lawWe are an aa/eeo/veterans/disabled employerIf you are based in the united states and would like more information about your eeo rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state lawIf you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
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