We are looking for an experienced engineering team lead to be part of core platform leadership to lead one of our teams.
The multi-disciplinary team that you will be looking after is accountable for the modernization of zendesk`s flagship application`s tooling and deploymentWe want a leader who understands and values platforms that is a joy for developers to build in and someone who values reliability as a big part of that journey.
As a team lead at zendesk, you will use both your leadership and your technical expertise to guide and enable our teams of hardworking engineersYou’ll provide coaching and mentorship for the team with a focused missionYou will build strong relationships with your larger team and across zendeskYou will work with zendesk core platform (management, architects, tech leads) to ensure your team’s technical roadmap is aligned with our company strategy, and that the team is working on our most crucial `feature`: reliability, because your have passion for excellent customer experiences!
What you`ll be doing:
Lead a small team of experienced engineers building some of the most critical services at zendesk
Work with a best-in-class modern technology stack: aws, kubernetes, etc.
Work with partners to shape the technical roadmap
Foster an inclusive culture within the team and support engineers from a variety of backgrounds
Build an environment that is conducive to happy and productive work for your team
Support your team in their individual goals - technical, career and personal
Be responsible for the recruitment of new team members and facilitate a speedy, engaged interview process
Have regular, open, action-orientated 1:1s with your team
What you bring to the role:
Experience with running a team, ideally working with large, distributed internet-facing systems.
Previous experience in a hands-on technical role (either operations or software development)Comfortable having architectural discussions with engineers.
Excellent communication skills, both written and verbal.
Refined prioritization skillsAble to focus your time and energy where it’ll have the most impact.
A dedication to continual self-development.
Collaborative, upbeat work ethic where you can take ownership and have fun.
Nice to haves:
Experience with general purpose programming languages, especially ruby
Experience with kubernetes, production deployments, and automation in these spaces
Experience with code versioning tools, especially git
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About zendesk - champions of customer service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service onlineToday, zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centersZendesk products are built with love to be lovedThe company was conceived in copenhagen, denmark, built and grown in california, taken public in new york city, and today employs more than 4,000 people across the worldLearn more at www.zendesk.com.
We believe in serviceLearn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplaceIndividuals seeking employment and employees at zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable lawWe are an aa/eeo/veterans/disabled employerIf you are based in the united states and would like more information about your eeo rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state lawIf you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
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