The solutions consultant is responsible for all technical, solution, and competitive aspects of the zendesk sales cycleAs an sc you are both sales focused and technically savvyYou will be successful in selling to enterprise and mid market executives, and convincing c-level and director level executives of the technical merits of the software solutionYou will work in conjunction with sales, marketing, and product managers, to be the technical bridge between our sales representatives and their prospectsYou will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
Requirements
5+ years of mid market/enterprise software selling experience.
Experience mapping rfi/rfp requirements to software solutions.
Good interpersonal, communication, persuasion, presentation and writing skills.
Call center experience is desired (and a huge plus!)
Experience scoping, leading and executing customer pilots and proof of concepts.
Knowledge in web / scripting technologies, html, css, javascript and saas applications.
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
You have superior solution scoping abilities, using our existing solution and influencing new product development.
Should be open to working in a dynamic startup environment with multiple roles.
Bachelor’s degree is a requirement; graduate degree is a plus.
Willingness to travel.
You have an obvious passion and people skills.
Desired skills
Previous consulting experience implementing enterprise class software solutions.
In-depth knowledge of customer service software, itsm, data warehousing, business intelligence.
About zendesk - champions of customer service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service onlineToday, zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centersZendesk products are built with love to be lovedThe company was conceived in copenhagen, denmark, built and grown in california, taken public in new york city, and today employs more than 4,000 people across the worldLearn more at www.zendesk.com.
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Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplaceIndividuals seeking employment and employees at zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable lawWe are an aa/eeo/veterans/disabled employerIf you are based in the united states and would like more information about your eeo rights under the law, please click here.
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