Job details
Job type full-time number of hires for this role 1
Qualifications
Bachelor`s (preferred)
English (preferred)
Us work authorization (preferred)
Full job description
About zenus
The first american bank designed for international clientsZenus enables financial inclusion, not only at a global level but also across all levels of society, resolving the local residency requirements that all top-tier banks have in accepting foreign clientsWe allow individuals and businesses to apply remotely for a multi-currency bank account and debit card using our advanced digital banking technologiesWe do this by enabling them to open a us bank account from anywhere in the world without having to be a us citizen or resident*.
We are a global business with growth plans that will see us expand quicklyIf you are looking for a career where you can drive your own future zenus bank is the place for you.
*zenus bank will not open an account or process any transactions from countries that have been sanctioned by the united states department of the treasury, office of foreign assets control.
About the role
We are seeking an incident manager with 5+ years of experience running incident management or production support operations.
As an incident manager, you will be responsible for solving complex problems with information technology software and hardware, while maintaining incident logs and processing incident reports for review with upper managementYou will provide training for technical support teams and develop procedural manuals and runbooks for various it issues.
To succeed in this role, you will have to have the ability to handle and perform well in stressful situations, while exhibiting a calm professional demeanor.
Responsibilities & duties
The incident manager has the overall responsibility and authority during the incidentThey coordinate and direct all facets of the incident response effortAs a rule of thumb, the incident manager is responsible for all roles and responsibilities until they designate that role to someone else.
Must be able to handle various tasks to successfully meet all of the demands of this job.
Ensure that both employees and customers using the technical products of companies receive technical supportThey build technical teams and oversee responses to technical issues regarding software applications and systems.
Perform thorough root cause analysis and present to an executive audience.
Keeping a log of incidents is an important task of incident managersThis not only helps them to keep track of any issues and ensures resolution, but also assists them in examining incidents and establishing processes to help prevent or minimize similar problems from arising.
Will develop procedures and policies by which technical support teams will operateThese processes will be applied to help in such areas as service failures and cyber security threatsThey will also train it, support workers.
Develop and implement improved policies and support our staff as they transition to the new policies.
Stay current on emerging security threats, vulnerabilities, and controls.
Troubleshoot general technical issues in triage with partners, vendors, and suppliers.
Support business continuity and disaster recovery programs.
What you need for this role
Excellent written and verbal communication skills in english and spanish.
5+ years of incident management or production support industry experience.
Itsm experience, preferably in a managerial role.
Strong knowledge of it service management software including itil and cobit.
Experience working with it systems and software such as azure, solarwinds, datadog, nagios xi, or similar.
Strong problem-solving, analytical, and time management skills.
Teamwork and flawless delivery of great customer experience.
Ba/bs degree in computer science, engineering, or equivalent field preferred.
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Relocation assistance
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Holidays
Monday to friday
Overtime
Supplemental pay:
Bonus pay
Education:
Bachelor`s (preferred)
Language:
English (preferred)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
