Job details
Job type full-time
Full job description
Company description
Zscaler (nasdaq: zs) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secureThe zscaler zero trust exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, zscaler serves thousands of enterprise customers around the world, including 450 of the forbes global 2000 organizationsIn addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise usersZscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job description
Position: associate technical writer
Location: us-pacific only (remote candidates in other locations will not be considered)
An associate technical writer works with development and product managers, engineers, technical trainers, and other technical writers to craft and refine technical documentation, such as engaging and effective online help articles, help videos, and on-screen textTo do this you will build strong working relationships with the cross-functional product development areas of the companyYou must have a hands-on approach to the technology and to the products being documentedYou will help enhance and expand the current documentation to provide a variety of learning tools for our customers.
Responsibilities
Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences
Deliver content for online documentation, video tutorials, on screen text (i.e., ui tooltips and labels), and help portal articles
Integrate graphics and illustrations to improve the quality and usability of the documentation
Work cross-functionally with smes in the engineering, field support, sales, training, and product marketing groups
Assist in defining standards, style, and terminology
Qualifications
Qualifications/your background
3+ years of experience in technical writing
Hands-on experience with jira and/or confluence
Bachelor’s degree in technical writing, communications, or a related field (technical writing/communications certifications are also acceptable)
Excellent oral, written, and organizational skills
Detail orientated, and able to think and write in context with the target audience
Self-motivated and effective in a fluid environment
Must possess creativity and a sense of humor
Able to work independently and as part of a team
Desired skills & experience
Experience in writing online help and knowledge base articles
Experience working in an agile environment
Experience with web-based or mobile products
Hands-on experience with html5/css
Additional information
All your information will be kept confidential according to eeo guidelines.
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What you can expect from us:
An environment where you will be working on cutting edge technologies and architectures
A fun, passionate and collaborative workplace
Competitive salary and benefits, including equity
Why zscaler?
People who excel at zscaler are smart, motivated and share our valuesAsk yourself: do you want to team with the best talent in the industry? do you want to work on disruptive technology? do you thrive in a fluid work environment? do you appreciate a company culture that enables individual and group success and celebrates achievement? if you said yes, we’d love to talk to you about joining our award-winning team.
Additional information about zscaler (nasdaq: zs ) is available at https://www.zscaler.com.
Zscaler is an equal opportunity employerWe celebrate diversity and are committed to creating an inclusive environment for all employees.
