Job details
Salary $18 - $23 an hour job type contract number of hires for this role 1
Full job description
Provide customer service support to customers and sales representatives.
-respond to and resolve customer service inquiries and problems via the telephone and record consistent problem areas.
-place orders, track shipments, and ensure orders are shipped on-time.
-ensure customers are satisfied with the issue resolution.
-maintain a record of calls and note customer records as necessary to maintain consistency in service.
-take 40-50 inbound calls a day1-3 minutes between calls.
-calls can last up to 8 minutes.
Skills:
Call center, data entry, microsoft office, spanish, order entry, customer service, service, csr, inbound call, microsoft, call center customer service, insurance, retail, bilingual, cashier, medical device, pharmaceutical, computer skills, clerical, typing, inbound call center, inbound and outbound calls, inbound customer service, customer service skills, customer service call center
Top skills details:
Call center,data entry,microsoft office,spanish
Additional skills & qualifications:
Must haves:
- ged
- 2 years of office customer service or call center experience
- computer skills; basic navigation, microsoft office suite, typing skills
- high-speed internet at home and quiet workspace
Nice haves:
Medical device, medical manufacturing, or pharmaceutical industry experience
Returns and billing experience
- bilingual in english and spanish
Soft skills:
Detail-oriented
Empathetic
Critical thinking skills
Ability to de-escalate a caller
Job type: contract
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
Life insurance
Schedule:
8 hour shift
Monday to friday
Supplemental pay:
Commission pay
Work location:
Multiple locations
Fully remote
Work remotely:
Yes
