Job details
Job type full-time
Full job description
Freshworks makes it fast and easy for businesses to delight their customers and employeesWe do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-userMore than 50,000 companies - from startups to public companies - worldwide use freshworks software-as-a-service to enable a better customer experience (crm) and employee experience (itsm, hrsm).
Headquartered in san mateo, california, freshworks has a dedicated team operating from 13 global locations to serve customers, including american express, sony, vice media, taylormade, sotheby’s, stitchfix, officemax, multichoice, delivery hero, itv, and klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workersThe suite includes freshdesk (omnichannel customer support), freshsales (sales automation), freshmarketer (marketing automation), freshservice (it service desk), freshteam (hr management system).
We are looking for a director of executive development to lead key global talent management practices that delight our senior director and above population around the globeThis is a newly created position, reporting to the recently hired vp of global talent management, who is building the function to accelerate achievement of our business strategy.
The director of executive development will have global executive talent management expertise and a passion for building and championing strategies and related talent practices to help select, onboard, engage, retain, and develop executives - enabling high performance at senior levels of our fast growing organization.
Role and responsibilities:
Understand and support strategic vision for freshworks and stay apprised of external trendsPartner with global talent management, and broader hr and leadership team to educate and align internal stakeholders on our strategic choices for our talent philosophy and associated talent practices that enable freshworks business strategy.
Partner with vp, global talent management and key partners to further articulate our strategy for executive talent management, including:
Actively manage development plans to accelerate readiness of bench strength, and facilitate talent movement per succession plans, and other key initiatives identified in our ongoing organizational success review process.
Build high touch onboarding practices for consistent execution globally
Build executive coaching practice, manage cadre of coaches, and evaluate impact of coaching
Serve on the core team responsible for developing updated leadership competencies/success factors and evolve assessment and selection practices accordingly
Regularly measure progress and assess effectiveness of practices
Leverage descriptive, predictive, and prescriptive analysis to continuously improve efforts and impact
Build and nurture strong relationships with key internal stakeholders, and manage external partners
Engage, inspire and align key stakeholders and manage communications with key partners across our business
Skills and qualifications:
12+ years hr experience with primary experience in executive talent management, leadership development and organization development
Prior experience in a public company and working with stakeholders around the globe
Experience designing, delivering and ensuring execution of successful executive development programs at fast growing companies.
Coaching certification strongly preferredExperience managing external vendors.
Deep knowledgeable of leading executive global talent management practices
Experience working with senior leaders in fast growing organizations
Strong communication, relationship building and influencing skillsCollaborative and inclusive, with a bias for action, and strong project management skills.
Comfortable and experienced with complexity, ambiguityAble to translate complex concepts into meaningful, relevant, and actionable plans.
Experienced with design thinking methodology, and designing experiences from the outside-in.
Role models our values (chat): craftsmanship, happy work environment; agility with accountability, true friend of the customer
Graduate degree in hr, i/o, business, learning, od or related field required
At freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicityWe are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
