Job details
Job type full-time
Full job description
Fusionspan is a fast-growing information technology services company, and we are seeking an application support engineer to join our team.
This position is 100% remoteYou will be employed through our local latam subsidiary and will have full comprehensive benefits.
This individual provides first in-person support to users for user account management, network connectivity, operating system, application issues; responsible for resolving support tickets, troubleshooting it-related problems.
This is more than a l1/l2 support roleThe ideal candidate will be responsible for organization-wide it projects like the implementation and administration of internal software tools and applications.
Responsibilities:
An active member of the team that implements new it projects across the organization
Able to create a prototype, validate and launch new applications
Manage all networking equipment - firewall, router, ap`s, etc.
Analyze/troubleshoot all levels of desktop, application, and network issues
Configure and deploy mac workstations for the office
Administrator all organization applications like jira, confluence, freshdesk, google apps, o365, etc
Perform other duties and special projects as required
Required qualifications:
4+ years relevant experience
Experience with mac os x (we are a 90% mac environment)
Experience with networking, dhcp, dns, and wi-fi standards
A self-starter with the ability to work in a fast-paced and evolving environment
Strong ability to balance multiple priorities in a high demand environment
Preferred qualifications:
Experience with atlasssian products
Experience configuring pfsense or any firewall
Experience with openvpn
Experience with aws
What we offer:
Health insurance
Paid pto and holidays
Remote work
Fusionspan is a fast-paced, high-energy firm with a highly motivated staffThis job will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priority.
Check out our great place to work certified badge here.
Culture of caring
We aim to foster a culture of caringCaring for our clients but also each otherAs a company we focus on working on interesting technologies and helping our non-profit clients provide the best experience for their membersBut we also want to make sure that our team experiences personal growth in their careers.
Fusionspan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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