Job details
Salary $38,789 - $103,159 a year job type full-time number of hires for this role 1
Qualifications
Associate (preferred)
Radiology, dicom, pacs: 5 years (preferred)
Driver`s license (preferred)
Full job description
Qualified candidates are encouraged to visit the icad careers page for additional position and company details and to submit an application directly to our systemThe web address is: https://www.icadmed.com/careers.html
The clinical applications product specialists provides installation and application related servicesThis field position supports icad’s customer needs and drives customer satisfaction through excellence in service(this role is related to women’s imaging but is not a mammographer position.)
Summary of duties and responsibilities:
Responsible for installation of icad equipment, including networking.
Provide end user consulting to assist the end user with configuring the icad equipment into their radiology workflow.
Complete all corrective actions, standard system checks and required hardware and software upgrades as per icad’s policies and procedures.
Interface with various vendor sales and support personnel.
Remain current on microsoft os platforms and networks.
Provide hands-on applications training to radiologists, technologists, pacs administrators and other radiology staff as necessary.
Extensive knowledge of radiology/pacs/dicom.
Establish and maintain a high level of customer satisfaction with icad products, support and service.
Maintain an excellent customer service reputation by complying with all regulatory requirements and following icad’s policies and procedures.
Complete and submit all paperwork accurately and in a timely manner.
Provide support at tradeshows and customer trials.
Maintain accurate and auditable records.
Assist other field service engineers, applications specialists, product specialists and customer service team, as necessary.
Stay current with competitor information and market trends.
Utilize the icad complaint process to report and/or escalate customer or system complaints.
Work closely with icad customer support to define and implement corrective action plans to resolve customer issues in a timely manner.
Provide pre/post-sales support by maintaining close working relationships with sales, project managers and customers to ensure expectations are met and equipment installations are planned accordingly.
Respond to customer requests via email or in person after notifying the customer support department that an inquiry has been made by the customer.
Willingness to learn and to adapt to changing environments.
Qualifications/requirements:
Associate degree or equivalent experience in radiology/mammography as well as computer science or related technical discipline is requiredRequires 3+ years of relevant experience.
Must have effective training skills, including being able to conduct super-user training as well as remote and customer facing training.
Ability to interact confidently with customers from end users to executive staff.
Comfortable working with and training radiologists.
Radiology, dicom, pacs knowledge required.
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
Must be a self-starter, and detail-oriented with the ability to work independently and with minimal supervision.
Candidate must be capable of multi-tasking and setting priorities.
Must be willing to work flexible hours (no weekends) and travel on short notice.
Must possess and maintain a valid driver’s license.
Position requires approximately 85-90% overnight travel throughout the united states (easy access to major airport necessary as this position travels extensively).
Candidate should be able to lift 50 pounds.
Location: this position will be a remote, field-based positionIdeal locations are atlanta, chicago, stLouis, texas (houston, or dallas) and florida.
Job type: full-time
Pay: $38,789.00 - $103,159.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Medical specialty:
Radiology
Schedule:
Monday to friday
Education:
Associate (preferred)
Experience:
Training skills: 1 year (preferred)
Radiology, dicom, pacs: 5 years (preferred)
License/certification:
Driver`s license (preferred)
Willingness to travel:
75% (preferred)
Work location:
Fully remote
Work location: remote
