Job details
Job type full-time part-time
Full job description
(remote - part time)
As a customer success associate, you will be on the front line enhancing the keepsake experience for each customerYou understand all the ins and outs of our app and the service we provide, and appreciate going above and beyond to delight people and solve their problemsYou are essentially a voice of keepsake and will have a huge impact!
About the role:
This is a part-time position (10-30 hours per week) with the possibility of growing into a full-time team member.
You will be open to working weekends and increased hours during our peak season from november 25th to december 20th
A day in the life:
Provide the best support and communication for our customers via email; respond to questions, concerns, and feedback in a positive, concise, and empathetic manner, escalating internally when appropriate
Have positive exchanges with customers to help build relationships and deepen the connection to our brand
Recognize customer trends or issues and collaborate with internal teams on solutions to improve the customer experience
Proactively reach out to customers to increase engagement
Participate in testing new features and app releases
Strategize and execute on new methods for customer success and relationship building
Desired skills and experience:
You have obtained a bachelor`s degree
You have excellent written communication skills and can relay information clearly, concisely and thoughtfully
You are an entrusted problem-solver and take ownership in the work that you do
You have a willingness to take on new challenges and always keep a positive attitude
You have a passion for going above and beyond to delight people
You have a strong desire to work with a tight-knit team at a small, growing startup
Bonus skills:
You’ve played around with photoshop and/or understand simple photo editing
Every time a customer reaches out to us it is an opportunity to exceed expectations and create a positive, memorable impressionWe cherish these opportunities and know that the right person will have a really big impactIf you have a strong interest in working for a growing startup and you have a passion for customer engagement,
